Our Reviews
Dawn P|2008 GMC Yukon
Confirmed Service Customer
3/20/2026
The employee that worked with me was very nice.He did a very good JOB! BUT i'm really not sure what they were talking about. When they say I have a leak in my oil and my car has not leaked since I parked it. Yesterday in my driveway. I don't know if it was just something to get money out of me or what, but I don't have an oil leak. I wouldn't have had it checked and there is no oil leak. And I always thought you guys wash vehicles when you're done with them.I didn't get that either.So no i'm not happy
3/21/2026
Hello! I'm so glad you were able to stop in and review your experience with myself and Chris late last week. Face to face is usually the quickest way to resolve these communication issues and explain what the Technician is describing. You have my cell number so please feel free to reach out at any time. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
MACHESNEY PARK, IL
Cherry Valley Fire C|2024 Chevrolet Suburban 1500
Confirmed Service Customer
9/3/2025
Your staff helped to diagnose a problem. I believe the problem has been resolved.
9/3/2025
We are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
ROCKFORD, IL
Mary S|2014 Buick Enclave
Confirmed Service Customer
9/7/2025
EVERYONE WAS VERY PROFESSIONAL GOOD ATTITUDE & VERY HELPFUL I WILL RECOMMEND PEOPLE TO YOU GUYS
Rockford, IL
Lacy M|2022 GMC Canyon
Confirmed Service Customer
9/8/2025
Amazing friendly customer service every single time! Ease of appt scheduling is also a huge plus.
Rockford, IL
Terry A|2022 GMC 2500HD Sierra
Confirmed Service Customer
9/9/2025
I dont remember the name of the service clerk who handled my appointment. I thought his communication was poor. I saw other reps come to the waiting area and talk with the customer much better than him. He said appointment would be 2 hours. It was 3 hours. Not too bad but no communication from him between hour 2 and 3 to update me. What really upset me was the next day when I left for vacation pulling my 32 ft travel trailer was when we got 45 mins south of rockford and a warning came on my dash that the fuel filter was at 0 percent and needed to be changed. 6pm on a Wednesday going down highway 39 is not a good time to find help. Spent the night in a parking lot of a truck stop. They checked my tires. Wanted to sell me new ones. Replaced my air filters. They couldn't check the dash reading for the fuel filter ? Not happy with your company.
9/10/2025
Terry, we regret to hear that your experience with us was not a more positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (815) 332-3000. We look forward to hearing from you.
LOVES PARK, IL
Mildred G|2018 Chevrolet Equinox
Confirmed Service Customer
9/3/2025
Lauren Kersey and Mr. Bell are very polite and professional. I would highly recommend Lou Bachrodt dealership.
9/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELIVIDERE, IL
Richard K|2022 GMC Canyon
Confirmed Service Customer
9/8/2025
Check in was very good and service lady was very polite and listened to all my questions and answered them.
9/9/2025
Richard, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
FREEPORT, IL
Marie F|2018 Chevrolet Equinox
Confirmed Service Customer
9/10/2025
Thank you to Cas Hauger, she is very professional and knowledgeable and easy to work with, explained everything in detail and terms I understood regarding my vehicle. Marie Franco Montalvo
9/11/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
ROSCOE, IL
Catherine Y|2020 Chevrolet Equinox
Confirmed Service Customer
9/11/2025
Everyone that took care of me were nice and professional.
9/11/2025
Catherine, we really appreciate your positive review! Please don't hesitate to reach out to us if there's anything more we can do!
CHERRY VALLEY, IL
Billy W|2018 GMC 1500 Sierra
Confirmed Service Customer
9/12/2025
Easy to get appointments and the young lady that checked me in was great and even smiled
9/15/2025
Billy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Tashevia A|2019 Chevrolet Impala
Confirmed Service Customer
9/12/2025
No complaints on the work that was completed on my car. However, information not consistent. I recieved a call offering inspection, oil change, and tire rotation for $55 and offer expires 9/30. I made the appt a couple wks after the call but then was told it was $25 off. Then when making thr payment she said the oil change was not covered because my warranty expired. Just confusing!
9/15/2025
Tashevia, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
ROCKFORD, IL
Robert R|2010 Chevrolet Equinox
Confirmed Service Customer
9/12/2025
good
9/15/2025
Robert, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHERRY VALLEY, IL
Julius R|2019 GMC Terrain
Confirmed Service Customer
9/14/2025
Great customer service easy process and made you feel welcomed
9/15/2025
Julius, your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Buick GMC and we hope to see you again soon!
ROCKFORD, IL
Sheila J|2014 Buick LaCrosse
Confirmed Service Customer
9/17/2025
Herron is a excellent provider and knows what he is doing I appreciate him alot
9/17/2025
Sheila, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Tom D|2022 GMC 1500 Sierra
Confirmed Service Customer
9/24/2025
Always g
9/24/2025
We appreciate you taking the time to leave us this feedback. We hope you have a great day!
ROCKFORD, IL
Kimberly W|2025 Chevrolet Colorado
Confirmed Sales Customer
9/25/2025
I’m very pleased with how the process went and couldn’t happier with my new vehicle. Austin did a great job!!
Austin Capes
9/28/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
Loves Park, IL
James C|2024 Chevrolet Colorado
Confirmed Service Customer
9/11/2025
They performed the required warranty work very quickly and fixed all issues
9/14/2025
James, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Cherry Valley, IL
Lisa E|2025 Chevrolet Trax
Confirmed Service Customer
9/16/2025
Waiting area was nice clean
9/17/2025
Lisa, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Loves Park, IL
Rachel V|2014 Chevrolet Cruze
Confirmed Service Customer
9/18/2025
My experience with Lou Bachrodt has been nothing but positive! Chelsea Hundley is absolutely amazing! Her knowledge of every order that comes in is super impressive. She is friendly, quick to make sure everything is done well and with quick results. She goes above and beyond to make sure her customers are happy when they leave. There is nothing worse than car trouble, so it's nice to have the comfort of knowing it's in good hands.
ROCKFORD, IL
Gerald D|2018 Chevrolet Cruze
Confirmed Service Customer
9/24/2025
Able to get my car in for service quickly. Everyone was courteous and polite.
9/24/2025
Gerald, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
ROCKFORD, IL
Melanie S|2014 GMC Terrain
Confirmed Service Customer
9/24/2025
I was hesitant to take my vehicle in for an oil change because of a previous experience I had over a year ago with the former manager, Janet. However, after noticing that she was no longer part of the service department, the environment felt significantly improved. The employees’ morale, along with that of the new manager, was much better compared to how the last manager dealt with a problem caused by one of the technicians that resulted in damage to my vehicle. The new managers promptly addressed the issue without any hesitation. I plan to return for minor services on my vehicle.
9/25/2025
Melanie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Dan B|2024 Chevrolet Colorado
Confirmed Service Customer
9/25/2025
Good
9/27/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
MACHESNEY PARK, IL
Bruce I|2025 GMC Sierra 1500
Confirmed Service Customer
9/26/2025
Patrick scheduled right away. Great service!
9/29/2025
Bruce, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit!
ROCKFORD, IL
Brian G|2025 Buick Envista
Confirmed Service Customer
10/7/2025
Everything went smooth
10/8/2025
Brian, we appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
ROCKFORD, IL
David L|2023 Chevrolet Tahoe
Confirmed Service Customer
9/1/2025
Experience was fine
9/2/2025
David, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Winnebago, IL
Joe K|2023 Chevrolet Equinox
Confirmed Service Customer
9/13/2025
Cas is excellent as a Service Rep. I was pleased the work was done on time and she went over the inspection report with me.
9/15/2025
Joe, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC - Service. Please let us know if there is anything else we can do for you; we are more than happy to help!
Rockford, IL
Marvin W|2024 Chevrolet Tahoe
Confirmed Service Customer
9/13/2025
Poor communication, I know upset is the dealer goal, but communication is crucial to keep customers happy, and that didn't happen
9/15/2025
Marvin, we regret to hear that your experience with us was not a more positive one. Please contact us at (815) 332-3000 when you have an opportunity, and we will be more than happy to try and turn your experience around.
GARDEN PR, IL
Cathy W|2023 Chevrolet Trailblazer
Confirmed Service Customer
9/18/2025
Was very friendly and explained all
9/19/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
loves park, IL
Rick R|2024 Chevrolet Colorado
Confirmed Service Customer
9/25/2025
I came in for a scheduled oil change/rotation. At last visit I had 3 non standard issues which I asked for and werenot done. This time I called in advance and had them documented. Only 1 of the 3 was done. I checked the receipt and the missing 2 were not referenced. I called the advisor that same day for clarification but he did not return my call.
9/29/2025
Hello Rick. My apologies for this miscommunication. Please reach out to me directly and we can line up a time to review what was completed and any outstanding items you'd like addresses. More than happy to send someone to pick up your Colorado and get everything done without taking up more of your time. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Danyel S|2022 Chevrolet Trailblazer
Confirmed Service Customer
9/25/2025
This is a very friendly and accommodating facility where I felt like my car was taken care of
9/26/2025
Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Machesney Park, IL
Irene M|2022 Chevrolet Spark
Confirmed Service Customer
10/2/2025
very professional and politie
10/6/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKFORD, IL
Todd H|2025 Buick Envista
Confirmed Service Customer
10/8/2025
The oil change went good and the girl said everything looked great
10/10/2025
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Cortland, IL
Sheila B|2024 Chevrolet Trax
Confirmed Service Customer
9/17/2025
Service is great, but it's always busy and backed up so an oil change is at least 1-2 hours.
9/18/2025
Tanya, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
ROCKFORD, IL
Stacey S|2020 GMC Terrain
Confirmed Service Customer
9/19/2025
Excellent service and attention to detail.
9/22/2025
Stacey, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Beloit, WI
Joseph C|2020 Buick Enclave
Confirmed Service Customer
9/20/2025
Courteous, on time
9/22/2025
Joseph, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
POPLAR GROVE, IL
David M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
9/26/2025
The employees are very friendly. The mechanics do excellent work and they had in and out in a flash. The service department helps Lou Bachrodt sell more cars.
9/28/2025
Thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
STILLMAN VALLEY, IL
Richard C|2024 Chevrolet Equinox
Confirmed Service Customer
9/26/2025
Went great as usual, we arrived on time, our rep went over the car with us, told us it would be an hour and would contact us, contacted when ready and on our way
9/29/2025
Richard, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
ROCKFORD, IL
Mike S|2018 Chevrolet Impala
Confirmed Service Customer
9/29/2025
Great service from Chelsea Huntly
9/30/2025
Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHERRY VALLEY, IL
Lewis H|2016 Buick Verano
Confirmed Service Customer
10/10/2025
leaving the dealership after getting both front wheel bearings replaced , I returned to inform Herman Robles that I had two words for him ! Herman's curious reply was completed with smiling satisfaction ; when I Replied ' THANK YOU - IT NOW RUNS QUITE AND SMOOTHER !!!
10/13/2025
Lewis, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Brian W|2017 Chevrolet Malibu
Confirmed Service Customer
10/15/2025
I never have a bad experience when I come in. Will be coming back in few weeks to get their suggested repairs taken care of.
10/16/2025
Brian, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MACHESNEY PARK, IL
Richard O|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
10/22/2025
Service was fine as expected. My only complaint is that I had scheduled a Friday visit due to my schedule. Dealership ordered the incorrect size tires for my truck, so I had to reschedule my appointment for the following week. Inconvenient since I don't live in Rockford. I would expect a little show of remorse for this inconvenience, maybe $50 off my next service appointment or something like that? Just an $1100 invoice and I was on my way. Both service techs I delt with were friendly and professional though. Richard O'Brien
10/23/2025
Richard, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
BELVIDERE, IL
Gordon T|2025 Chevrolet Equinox
Confirmed Service Customer
10/22/2025
Tech advisors were thorough and kind. The problem was solved.
10/23/2025
We are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Rockford, IL
Ronald R|2023 Chevrolet Camaro
Confirmed Service Customer
10/22/2025
Good job!
10/23/2025
Ronald, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
ROCKFORD, IL
Tracy M|2025 Chevrolet Trax
Confirmed Service Customer
10/23/2025
I went to Lou Bachrodt to get an oil change. The process was fast, and the employees were very professional.
10/26/2025
Tracy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Rockford, IL
Pam J|2024 Chevrolet Malibu
Confirmed Service Customer
10/27/2025
We had an engine lite on. We took the car into the service center and diagnosis of injector problem. We were going out of town the next morning so the service manager checked around town, found one, and had it installed by the end of the day. We appreciated the the work getting done so promptly
10/28/2025
Pam, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Lou Bachrodt Chevrolet Buick GMC
Rockford, IL
Melissa J|2025 Chevrolet Equinox
Confirmed Service Customer
10/27/2025
I moved out of state and was waiting for a part to come in. I commented with the dealership the next time I would be back in town and they had my vehicle down that same day. They were willing to help me out and I so appreciate that! Great job Lou Bachrodt Auto Mall!
10/27/2025
Melissa, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC - Service! We sincerely value your business and look forward to your next visit!
Roscoe, IL
Stillman Bank S|2023 Buick Envision
Confirmed Service Customer
10/15/2025
As always a very good experience. Herman was very good to work with in regards to the service work needed. I also really appreciate the rides that Doug provides me to and from work when I drop my vehicle off. Thanks to all!
10/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STILLMAN VALLEY, IL
Robert W|2018 GMC 1500 Sierra
Confirmed Service Customer
10/19/2025
I don't believe the tires got rotated, and how would I know that? I marked the caps on the valve stems. And they where in the same spot. After I left from oil change. I can bet they didn't take the time to switch the caps. And yes I should have send something that day. Just wasn't in the mood to argue about this issue. People just need to due their job.....
10/20/2025
Robert, thank you for taking the time to leave us your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
ROCKFORD, IL
Alba L|2024 Chevrolet Trax
Confirmed Service Customer
10/21/2025
Always a pleasure dealing with the staff at Lou Bachrodt
10/22/2025
Our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.
Dekalb, IL
Mike B|2011 GMC Sierra
Confirmed Service Customer
10/22/2025
Good service, customer service was excellent
10/22/2025
Mike, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STILLMAN VLY, IL
Aaron H|2019 Chevrolet Impala
Confirmed Service Customer
10/24/2025
Great service but $50 for a cabin air filter change kinda crazy lol I shoulda known
10/26/2025
Aaron, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
ROCKFORD, IL
Brian K|2026 Chevrolet Tahoe
Confirmed Sales Customer
10/26/2025
Adam Dokken was very informative about the Tahoe. Took the time to show me features about my purchase and even followed up and the deal was completed. The financing manager found the correct warranty to suit my needs also. Great all around dealership
ADAM DOKKEN
10/27/2025
Brian, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Rockford, IL
Bart T|2024 Chevrolet Trax
Confirmed Service Customer
10/30/2025
friendly
11/2/2025
Bart, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
BELVIDERE, IL
Raymond P|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/3/2025
I paid for oil change. Tire rotation. And car wash. Oil was changed. Tire rotation not sure but wrong air pressure in tires. And I had to request the car wash after I was told my truck was done
11/4/2025
We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
CHERRY VALLEY, IL
Joseph S|2023 GMC Acadia
Confirmed Service Customer
9/9/2025
Everything was taken care of
9/10/2025
Joseph, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
MACHESNEY PK, IL
Katherine I|2025 Chevrolet Trax
Confirmed Service Customer
10/25/2025
I stopped in as my tires needed air. The young man at the desk was very helpful and pleasant.
10/27/2025
Kathrine, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Loves Park, IL
Penny H|2012 Chevrolet Equinox
Confirmed Service Customer
10/25/2025
Mike was friendly and approachable. Service was quick and thorough.
10/27/2025
Penny, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rockford, IL
Dan J|2018 Chevrolet Traverse
Confirmed Service Customer
10/25/2025
Prompt good service
10/27/2025
Dan, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Casel M|2025 Buick Enclave
Confirmed Service Customer
10/29/2025
It was great
11/1/2025
Thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Mike V|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
11/3/2025
Waited 3 hours for a oil change and ask not to get oil on my truck again. That didn't happen.Hand prints and oil all over
11/4/2025
Mike, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (815) 332-3000 so we can work towards a resolution.
ROCKFORD, IL
Dwayne P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/3/2025
very good . did repairs
11/4/2025
Dwayne, we are very happy to have provided you with such a positive experience! Thank you for choosing Lou Bachrodt Chevrolet Buick GMC and we hope to see you again.
ROCKFORD, IL
West Shore P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
11/4/2025
Service agent was always courteous. The vehicle I brought in was a fleet vehicle with extensive repair issues. My service agent handled all communications with the fleet manager and advised me through the process until all repairs were complete. Can’t ask for more!
11/19/2025
Jeff, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKFORD, IL
Brian G|2025 Buick Envista
Confirmed Service Customer
11/5/2025
She was very nice and kept me updated on what was going on with my car.
11/6/2025
Brian, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rockford, IL
Judy K|2010 Chevrolet Camaro
Confirmed Service Customer
10/23/2025
Easy and efficient!
10/15/2025
Judy, we're so happy we were able to help you out. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Daniel D|2014 Chevrolet 3500HD Silverado
Confirmed Service Customer
10/14/2025
Gretchen was awesome! Friendly, knowledgeable, and kept me up to date on the progress of service on my vehicle.
10/16/2025
Daniel, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
Genoa, IL
Michael H|2017 Chevrolet Camaro
Confirmed Service Customer
10/23/2025
na
10/26/2025
Michael, thank you for the high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCKFORD, IL
David C|2023 GMC Acadia
Confirmed Service Customer
10/24/2025
Took care of job quickly and professionally, I was treated with care
10/26/2025
David, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
CHERRY VALLEY, IL
Susan C|2025 Buick Envision
Confirmed Service Customer
10/24/2025
Everything went fine.
10/27/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
DeKalb, IL
Christine R|2026 Buick Encore GX
Confirmed Service Customer
10/24/2025
Great customer service
10/27/2025
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Cherry Valley, IL
Ywa T|2018 Chevrolet Cruze
Confirmed Service Customer
11/2/2025
N/A
11/4/2025
Thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out!
ROCKFORD, IL
Shanequa C|2019 Chevrolet Traverse
Confirmed Service Customer
11/3/2025
Patrick was awesome!! He addressed all of my concerns and offered great advice!!
11/4/2025
We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Rockford, IL
Ernest B|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/5/2025
sales person was vary helpful and polite
Deyan Kwazdran
11/5/2025
Ernest, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Justin P|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
11/5/2025
After less than enjoyable experiences trying to work with Chevrolet dealers in WI, I decided to expand my search. Lou was the first IL dealership I reached out to and the entire process was extremely smooth. They had the best price I could find within 500 miles and they didn’t bat an eye when I told them what I wanted on trade. On the day of purchase I drove down (3 hour drive) and everything was smooth. They had everything ready to go. The finance manager was not pushy with the extended warranty or other add-ons, which was appreciated. Adam, the sales rep was informative and walked me through everything I wanted to know about my new vehicle (this is my first GM). I was in and out in less than an hour. It was by far the easiest vehicle purchase I’ve ever made.
ADAM DOKKEN
11/5/2025
Justin, thank you so much for your positive comments about Lou Bachrodt Chevrolet Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
Weston, WI
Spencer F|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/3/2025
Arrived at the service department at 1:15pm for a 1:30pm oil change/ tire rotation / engine air filter and didn’t leave the dealership until 3:35. Thought it was kind of rediculous for something so simple to be waiting over 2 hours.
11/4/2025
Spencer, we absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCKFORD, IL
David M|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
11/14/2025
Job was done well by very friendly people in a short time. It doesn’t get much better than that.
11/11/2025
David, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
STILLMAN VALLEY, IL
Ralph P|2013 Buick Enclave
Confirmed Service Customer
11/12/2025
I was scheduled for a check of a noise my car was making very fast. I was given rides home and picked back up. Service was excellent. My car was fixed quickly.
11/13/2025
Ralph, it is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Lou Bachrodt Chevrolet Buick GMC and we hope to see you again.
ROCKFORD, IL
John D|2023 GMC Acadia
Confirmed Service Customer
11/12/2025
Girl was great....gave me some updates about my GM rewards card that can be used to pay for service, parts and cars. Thanks.
11/13/2025
John, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCKFORD, IL
Sarah W|2019 Buick LaCrosse
Confirmed Service Customer
11/13/2025
NA
11/18/2025
Sarah, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (815) 332-3000 so we can assist you further.
LOVES PARK, IL
Susan P|2024 Buick Envision
Confirmed Service Customer
11/16/2025
Had to wait for personnel to return from lunch even though my car was ready. They did not remove the old oil change sticker nor did they put the new one up. Also left the tire wrench in the front seat.
11/17/2025
Susan, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
Freeport, IL
Dave V|2025 Chevrolet Traverse
Confirmed Service Customer
11/18/2025
Brought my vehicle in for an oil change and tire rotation. The place was packed, but I was able to get out of there in 90 minutes. We only bring our vehicles to Lou Bachrodt for service.
11/20/2025
Dave, thank you so much for your positive comments about Lou Bachrodt Chevrolet Buick GMC! We look forward to your next visit! Take care!
BELVIDERE, IL
Kimberly C|2025 GMC Sierra 2500 HD
Confirmed Service Customer
11/7/2025
A scheduled oil change should not take close to two hours. Absolutely ridiculous
11/13/2025
Kimberly, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (815) 332-3000.
ROCKFORD, IL
William R|2017 Buick Envision
Confirmed Service Customer
11/7/2025
The device was and fast, they did everything I asked them to do,in Avery reasonable time.
11/9/2025
William, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
ROCKFORD, IL
Jeff V|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/14/2025
Don’t normally do these surveys, but Patrick went above and beyond. It’s a thankless job that he does but I want to thank him for making this experience the best I’ve had in a long time at a dealership. If you noticed my vehicle was in there before and I didn't do the survey, I hey because the service advisor did the bare minimum. To the point I was thinking about trying out another dealer. Patrick redeemed you guys.
11/17/2025
Jeff, thank you for your kind review; we are happy to pass along your comments to Patrick here at Lou Bachrodt Chevrolet Buick GMC! If you have any further questions, please don't hesitate to reach out!
ROCKFORD, IL
Steven J|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/15/2025
The work and people were fine. But took 3 1/2 hours for an oil change.
11/20/2025
Steven, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCKFORD, IL
Laura S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/21/2025
Very helpful
11/23/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Tammy P|2025 Chevrolet Tahoe
Confirmed Service Customer
11/22/2025
Everyone there was very friendly. I arrived earlier than appointment time & was told not a problem to start oil change before appointment time.
11/24/2025
Tammy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Rockford, IL
Hiep N|2010 Buick LACROSSE
Confirmed Service Customer
11/24/2025
Very good
11/25/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We look forward to your next visit! Take care!
ROCKFORD, IL
Jeff B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
Got oil change on black Friday for half price. Checked things out and rotate my tires .very friendly and professional
12/2/2025
Thanks! We always want to hear back from our clients, and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Patricia L|2025 Buick Encore GX
Confirmed Service Customer
11/6/2025
Ist visit & very impressed!
11/7/2025
Patricia, your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Buick GMC and we hope to see you again soon!
ROCKFORD, IL
Thomas B|2026 GMC Sierra 1500
Confirmed Sales Customer
11/10/2025
I was treated like a family member. Nothing but “ top shelf” service.
ALBARO LUNA
11/11/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!
LOVES PARK, IL
Kathy G|2018 GMC Canyon
Confirmed Service Customer
11/11/2025
Took a bit longer than expected but overall went well.
11/12/2025
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
John L|2019 Chevrolet Equinox
Confirmed Service Customer
11/21/2025
Although the car was in for repair for two days, one of the parts was incorrectly put together at the manufacturer, the shop did a good job!
11/24/2025
John, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
ROCKFORD, IL
Terry S|2021 Buick Encore GX
Confirmed Service Customer
11/21/2025
I didn't need to wait 3hours for an oil change
11/27/2025
Terry, we regret to hear that you had this experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (815) 332-3000.
ROCKFORD, IL
Deana B|2026 GMC Terrain
Confirmed Sales Customer
12/3/2025
Austin was super informative about the vehicle and answered all our questions.
Austin Capes
12/3/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!
Gilberts, IL
Ricardo R|2015 GMC Terrain
Confirmed Service Customer
12/4/2025
Great service
12/5/2025
Ricardo, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Michael C|2025 Buick Envision
Confirmed Service Customer
12/7/2025
.
12/8/2025
Michael, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Durand, IL
Tracey M|2025 Chevrolet Trax
Confirmed Service Customer
12/7/2025
My service advisor she was wonderful . Very friendly and polite .
12/8/2025
Tracey, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Daniel N|2026 Buick Encore GX
Confirmed Sales Customer
11/4/2025
Helped get back on the road after accident, with no issues. Was fast and easy.
PROSPER RUBINO
11/5/2025
Daniel, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!
Rockford, IL
Brett M|2026 Chevrolet Trax
Confirmed Sales Customer
11/14/2025
The staff were very polite and helpful through the entire process. Got me in the vehicle I wanted for a fair price.
SAMUEL FERRILLE
11/16/2025
Brett, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. We look forward to your next visit! Take care!
Mount Morris, IL
Cherry Valley Fire C|2024 Chevrolet Suburban 1500
Confirmed Service Customer
11/17/2025
I received prompt, professional service at the dealership. They had good communications with me during the time my vehicle was at their shop. A great experience all around.
11/18/2025
Thank you so much for your positive comments about Lou Bachrodt Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
ROCKFORD, IL
Amber D|2026 Buick Enclave
Confirmed Sales Customer
11/23/2025
Austin was accommodating and thorough.
Austin Capes
11/24/2025
Amber, we really appreciate your positive review! We sincerely value your business and look forward to your next visit!
Byron, IL
Rickyeshia B|2018 Chevrolet Impala
Confirmed Service Customer
11/23/2025
After I left my tire monitor system light came on from the tire rotation and I did not like that
11/29/2025
Rickyeshia, we would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
ROCKFORD, IL
Vanessa B|2016 Chevrolet Cruze Ltd
Confirmed Service Customer
11/29/2025
I brought my Cruze for repair-issue with ignition coils blowing. I stated it was probably the wiring harness. The service dept replaced the coils which I said had already been replaced twice the previous week for $400. I was charged $1200, but the source of coil issue is still unresolved.. The coils they put in also blew immediately when they drove it. Meanwhile, I made an appointment to test drive a vehicle from your website. Upon arrival I was told the vehicle was never actually acquired. I was offered a different vehicle, which I declined. So I paid $1200 for repairs on a still inoperable vehicle that I have to have towed from the lot. Basically I donated $1200.00 to Lou Bachrodt, and missed work to test drive a non-existent vehicle.
12/3/2025
Vanessa, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
Rockford, IL
Joann B|2022 Chevrolet Equinox
Confirmed Service Customer
12/8/2025
They have always taken good care of my vehicle. I have never felt pressured into doing more than needed
12/9/2025
Joann, thank you so much for your positive comments about Lou Bachrodt Chevrolet Buick GMC! Please don't hesitate to reach out if there's anything we can do for you.
ROCKFORD, IL
Brian J|2023 GMC Sierra 2500 HD
Confirmed Service Customer
8/29/2025
Poor communication throughout experiemce. Vehicle was there for almost 2 months with zero feedback or update from dealership. On day vehicle was ready we received a phone call from GM that vehicle would be ready following week then a call from Lou Bachrodt that it would be ready in an hour. Upon pick up we were told we couldn't have our vehicle until rental was returned to them. This was never communicated and we discussed not pick the rental up from Lou Bachrodt. Offered to stay with our car and have the rental brought in and was refused. In the past I have stayed away from Gm, Chevy, VW and BMW because I have had so many issues with the service department at Lou Bachrodt. Will never go there again! We own a GM and Chevy teuck and 2 BMW vehicles and will take them all elsewhere for service
9/1/2025
Amy, it is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (815) 332-3000. We look forward to hearing from you.
ROCKFORD, IL
Vicki W|2018 Buick Encore
Confirmed Service Customer
12/10/2025
Very helpful service staff. Went in for oil change and they identified other issues with my vehicle that was badly needing service. Very grateful for a very thorough inspection
12/10/2025
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Rockford, IL
Thomas M|2007 Chevrolet Impala
Confirmed Service Customer
12/10/2025
I wasn't expecting to pay 189.95 just to have my car looked at. I waited 3 hours for you to tell me what was wrong when I informed the tech the problem while setting the appointment. Its a faulty ignition switch that turns on the brights when the turn signal is used. I have had this problem since you recalled my vehicle for a faulty ignition switch/key . The part cost me under $30 dollars on Amazon(GM # 15289426). I believe I should not have been charged this extreme amount or any amount for this matter.
12/15/2025
Thomas, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
Rockford, IL
John R|2017 Chevrolet Impala
Confirmed Service Customer
12/11/2025
Felt as if your recommendation was iffy, almost as if you were trying to nudge me to look at purchasing another vehicle.
12/18/2025
John, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
LOVES PARK, IL
Pedro R|2025 GMC Sierra 1500
Confirmed Service Customer
12/15/2025
Found a screw on the seat and some of the panels were scratched
12/20/2025
It is disappointing for us to hear that your experience was anything less than great. Please contact us at (815) 332-3000 when you have an opportunity, and we will be more than happy to try and turn your experience around.
ROCKFORD, IL
Roger W|2022 GMC Acadia
Confirmed Service Customer
12/9/2025
Oil change took 1.5 hours. Too long!
12/13/2025
Roger, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
ROCKFORD, IL
Ryan M|2023 GMC Terrain
Confirmed Service Customer
12/24/2025
Excellent and fast service right before the holiday! Thank you everyone and Merry Christmas!
12/24/2025
Ryan, we're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHERRY VALLEY, IL
David R|2022 Buick Encore GX
Confirmed Service Customer
12/24/2025
Like always everybody treated me with respect and kindness and that’s what I like about the Chevy people
12/24/2025
David, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Pamela G|2021 Chevrolet Traverse
Confirmed Service Customer
12/24/2025
It was routine
12/24/2025
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Loves Park, IL
Mary A|2017 Buick Envision
Confirmed Service Customer
12/26/2025
It was fine. The oil got changed.
12/27/2025
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Lotfullah M|2014 Chevrolet Camaro
Confirmed Service Customer
12/31/2025
CJ checked in the car immediately after I arrived, and coordinated a ride for me to and from. Great experience here at the dealership
1/1/2026
Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Buick GMC and we hope to see you again soon!
ROCKFORD, IL
Robert J|2025 Chevrolet Trax
Confirmed Service Customer
1/6/2026
Herman did a great job. Got me in right away with a flat tire without an appointment . Kept me informed. Easy checkout. Good job!
1/6/2026
Thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Daniel F|2025 Chevrolet Equinox
Confirmed Service Customer
1/7/2026
I had an overwhelmingly positive experience with Lou Bachrodt. In the midst of my new vehicle having mechanical issues, all of the staff was friendly and welcoming. Josh Way in particular ensured that I was taken care of and made me feel confident that my problems were being handled and my car was in safe hands.
1/8/2026
We're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Loves Park, IL
Jack D|2016 Chevrolet Colorado
Confirmed Service Customer
11/19/2025
I was in for a oil change and tire rotation on Nov. 18, 2025 and was there for 3 1/2 hours.Which I thought was really uncalled for since I was waiting for the work to be done. i thought it should have been done within about a hour, service advisor did not stay in contact with me to let me know what was going on with my vehicle. poorly done. Jack Doner
11/25/2025
Jack, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (815) 332-3000 at your earliest convenience to discuss how we can turn this experience into a positive one.
MACHESNEY PK, IL
Stephen M|2014 GMC Terrain
Confirmed Service Customer
12/17/2025
I was contacted for 2 recalls. They were finished in a timely manner. Service and the workers were professional and polite. Thank You.
12/18/2025
Stephen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
POMPANO BEACH, FL
Sheila S|2017 Chevrolet Trax
Confirmed Service Customer
12/19/2025
Herman Robles was excellent he kept editing me informed and coordinated the best repair possible for my budget.
12/21/2025
Sheila, we're happy to hear you had such a positive experience with Herman! Feel free to reach out to us if you need anything. Have a wonderful day.
Loves Park, IL
David B|2018 Buick Enclave
Confirmed Service Customer
12/23/2025
They did there job, answered any questions that I had, it was a good experience
12/24/2025
David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINNEBAGO, IL
Jorge L|2025 Chevrolet Suburban
Confirmed Service Customer
12/23/2025
We only needed an oil change, and even though I had an appointment, I had to wait almost 3 hours.
12/28/2025
Jorge, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
ROCKFORD, IL
Jennifer H|2025 Buick Enclave
Confirmed Service Customer
12/31/2025
Knowledgeable, easy transaction
1/1/2026
Jennifer, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
Davis Junction, IL
Stephanie L|2020 Chevrolet Equinox
Confirmed Service Customer
1/8/2026
I asked for a car wash and was told sure no problem..but didn't receive a car wash!
1/13/2026
Stephanie, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at (815) 332-3000 so we can assist you further.
Rockford, IL
Jan G|2015 Buick LaCrosse
Confirmed Service Customer
1/15/2026
I was able to get in a little early and the wait time was not bad. Everyone was very helpful.
1/16/2026
Jan, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
LOVES PARK, IL
Jason L|2020 Chevrolet Trax
Confirmed Service Customer
12/4/2025
Was fast easy and the people smiled
12/4/2025
Jason, It is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
ROSCOE, IL
Larry A|2017 Chevrolet Cruze
Confirmed Service Customer
12/4/2025
Smooth check-in, completed on time and was notified when to pick up. No isssues
12/5/2025
Larry, we are very happy to have provided you with such a positive experience! If you have any questions, please don't hesitate to reach out!
ROCKFORD, IL
Gordon T|2025 Chevrolet Equinox
Confirmed Service Customer
12/17/2025
The tech made sure I got the warranty free oil change also the time promised was accurate. Also the tech remembered my name
12/18/2025
Gordon, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Steven M|2025 Chevrolet Trax
Confirmed Service Customer
12/18/2025
Gretchen Sutton was my service agent. She was very helpful, kind, and informative. She was a pleasure to deal with. Thank u Gretchen
12/19/2025
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Loves Park, IL
Billy W|2018 GMC 1500 Sierra
Confirmed Service Customer
12/29/2025
Easy to get appointments and friendly staff
12/30/2025
Billy, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Rockford, IL
Eric C|2026 GMC Sierra 1500
Confirmed Sales Customer
1/5/2026
Great Service
PATRICK MORRIS
1/5/2026
Eric, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Mount Morris, IL
Joseph S|2019 GMC 1500 Sierra
Confirmed Service Customer
1/15/2026
Service was performed on my vehicle was done on time.was kept up with the process
1/16/2026
Joseph, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
MACHESNEY PARK, IL
Darrel D|2014 GMC 1500 Sierra
Confirmed Service Customer
1/15/2026
Good communication and response.
1/16/2026
Darrel, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
ROCKFORD, IL
Mary W|2014 Buick Encore
Confirmed Service Customer
1/16/2026
Chelsea always exceeds a 1-10 rating. She's not only knowledgeable, but she is also caring and takes care of her customers. I know I can trust her and that is essential.
1/16/2026
Mary, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
ROCKFORD, IL
William R|2013 Chevrolet Impala
Confirmed Service Customer
10/8/2025
The staff is always willing to work with you to complete the service with your schedule in mind.
10/11/2025
William, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
ROCKFORD, IL
Mike O|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/26/2025
When I dropped off my vehicle for my routine maintenance I let them know I have been having trouble with getting the key out of the ignition. Every time you turn off the vehicle the keys is stuck in the ignition. I asked to have them let me know about any solutions for this serious problem. I was notified that my vehicle was ready for pickup and when I asked about the ignition problem they told me they had no information and didn’t look into it.
12/30/2025
We regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (815) 332-3000. We look forward to hearing from you.
Belvidere, IL
Richard O|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/26/2025
Work was completed as promised and expected. I had two minor hiccups with visit. 1) I was thinking my truck would have been washed after service since it was a nice sunny day 2) upon going to my truck, I noticed the wheel lock set wasn't there. I only check this because two visits ago it was missing and after numerous calls and e-mails, I had to bring it back in for a new wheel lock set. Other than that, it went fine
12/27/2025
Thank you; we appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
BELVIDERE, IL
John S|2015 Buick LaCrosse
Confirmed Service Customer
12/31/2025
I had an oil change and was happy with the time it took. Friendly and helpful staff!
12/31/2025
John, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKFORD, IL
Patricia M|2025 Chevrolet Trax
Confirmed Service Customer
1/9/2026
Always nice to help
1/9/2026
Patricia, thank you for sharing your positive experience! We look forward to your next visit! Take care!
Rockford, IL
Josh W|2012 Chevrolet Avalanche
Confirmed Service Customer
1/9/2026
Great service. The staff are delightful to work with
1/9/2026
Josh, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. Please don't hesitate to reach out to us if there's anything more we can do!
CHERRY VALLEY, IL
Blanca V|2016 Chevrolet Equinox
Confirmed Service Customer
1/16/2026
The service I received in the Express Service area was formidable
1/17/2026
Your satisfaction is our top priority. Thank you again for choosing Lou Bachrodt Chevrolet Buick GMC and we hope to see you again.
ROCKFORD, IL
Steven M|2018 Chevrolet Malibu
Confirmed Service Customer
1/17/2026
Over priced. Doesn’t answer the phones. Try to scam you
1/19/2026
Steven, we apologize that you have not heard back from the team. Please know we appreciate your business and are in no way trying to scam you. I encourage you to reach out to me directly to review your service concerns. Sincerely, Jaci Sweeney, Service Manager jaci.sweeney@bachrodt.com
Cherry Valley, IL
Shane R|2025 GMC Sierra 1500
Confirmed Service Customer
1/17/2026
The service department was extremely helpful and punctual. Tiffany did a great job and was very helpful.
1/18/2026
Shane, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Byron, IL
Jane H|2025 Chevrolet Suburban 1500
Confirmed Service Customer
1/17/2026
Electronic signals and codes went out…. not even a year old…. but they kept the Suburban for two days and reset everything…. one thing I really dislike about all the electronics in products nowadays…. but it’s fixed and working well!
1/17/2026
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
LOVES PARK, IL
David M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/23/2026
great
1/23/2026
David, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCKFORD, IL
John E|2025 Chevrolet Trailblazer
Confirmed Service Customer
1/23/2026
Everything went well. Speedy in and out
1/23/2026
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chana, IL
Heather L|2025 Chevrolet Trax
Confirmed Service Customer
1/29/2026
Was quick and efficient
1/29/2026
Heather, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Ryan M|2024 GMC Sierra 1500
Confirmed Service Customer
2/2/2026
Excellent quality service done fast!
Gretchen Sutton
2/3/2026
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Cherry Valley, IL
Katherine D|2025 Buick Envision
Confirmed Service Customer
2/2/2026
Very welcoming and friendly.
Joshua Way
2/4/2026
Thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Winnebago, IL
Michael H|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
2/2/2026
I liked that the service people didn’t push extra work to be done to my vehicle!! That is why I will be coming back !! I don’t know the service writers name but he was fantastic!!
Belvidere, IL
Jennifer R|2023 Buick Envision
Confirmed Service Customer
12/7/2025
I was charged $190 for a test that was completely unnecessary. At my last oil change, I was told there was a small leak and at this oil change I was told they would look at it more closely by running dye through it. I had no idea that would cost $190… only to find out my car did not have an oil leak at all. I’m severely disappointed.
12/12/2025
Jennifer, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
DAVIS JUNCTION, IL
Ronald B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/20/2026
Quick and easy. Identifies a maintenance plan for my vehicle that I was unaware of.
1/21/2026
Ronald, we're glad everything was completed quickly and to your satisfaction! We can't wait to see you again, have a great day.
ROCKFORD, IL
William P|2017 GMC Terrain
Confirmed Service Customer
1/20/2026
Appointment made, I arrived early (as is usual for me). I was waited on promptly and service was started almost immediately. I waited while service was performed, and the wait time was minimal. Service advisor DID NOT try up sale me on anything, which I appreciated.
1/21/2026
William, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BYRON, IL
Corinne I|2019 Chevrolet Traverse
Confirmed Service Customer
1/22/2026
They were great!
1/23/2026
Corinne, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Tracy R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
1/22/2026
Service advisor did a fantastic job of keeping me informed but the quick lube to an hour and a half…not so quick.
1/26/2026
Thank you; we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
BYRON, IL
Cathy W|2023 Chevrolet Trailblazer
Confirmed Service Customer
1/23/2026
It was very fast. And they were very nice to me
1/23/2026
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
loves park, IL
Dana G|2025 Buick Envista
Confirmed Service Customer
1/23/2026
Very friendly and curteoys
1/24/2026
Dana, thank you so much for the positive review! Until the next time we meet, take care!
Rockford, IL
Consuelo C|2019 Buick Encore
Confirmed Service Customer
2/1/2026
Worst experience ever
Machesney Park, IL
Jacob H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/4/2026
I have no complaints with the service advisor but there is a small chip on edge of driver side door and I thought you would want to know about it.
Gretchen Sutton
2/8/2026
Jacob, thank you; we appreciate your feedback! Please feel free to contact me directly so we can take a closer look and review the situation. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
Belvediere, IL
Barbara C|2020 Buick Encore GX
Confirmed Service Customer
1/21/2026
Friendly staff. Knowledgeable.
1/22/2026
Barbara, we're glad to hear you found our staff friendly and helpful! We are always more than happy to assist you if anything else comes up. Take care!
Rockford, IL
Aiden B|2007 Chevrolet Impala
Confirmed Service Customer
1/21/2026
Whenever I go for car service, the staff are always very helpful and explain what going on with my car well.
1/22/2026
Michael, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
Byron, IL
Sarah B|2014 Buick Enclave
Confirmed Service Customer
1/23/2026
My only complaint is that the person on the phone said that an oil change and tire rotation was included in the diagnostic cost. When I asked the technician he laughed and said he was unaware of that. Otherwise I really appreciated that they got me in so fast, did great work, and I was able to pick up the car the same day. Price was reasonable. Thanks!!
1/24/2026
Sarah, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Howard L|2021 Buick Enclave
Confirmed Service Customer
1/26/2026
Service was very good
1/27/2026
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
LOVES PARK, IL
Jennifer M|2025 Buick Enclave
Confirmed Service Customer
2/2/2026
I called the night before and spoke with Josh regarding my screen being completely black. Showed up the next morning and Josh took our car in to look more into it.
Joshua Way
2/4/2026
Jennifer, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Davis Junction, IL
Debra W|2018 Chevrolet Equinox
Confirmed Service Customer
2/5/2026
.
Conlan Pottinger
2/9/2026
Debra, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
ROCKFORD, IL
Tom S|2025 GMC Acadia
Confirmed Service Customer
2/5/2026
Flawless
LOVES PARK, IL
Kimberly B|2021 Chevrolet Traverse
Confirmed Service Customer
2/11/2026
They didnt update my window sticker and all my tires that they supposedly rotated and balanced all had a different PSI in them. A salesman was giving me an appraisal for a possible trade-in and tried telling me my check engine light was on. It was not on when I pulled in nor when I left.
Tiffany Powless
2/12/2026
Kimberly, thank you for bringing these concerns to our attention. Window sticker updates and tire pressure consistency are details that absolutely matter, and we understand why that would be frustrating to notice after your visit. Regarding the tire pressures, variations can sometimes occur due to temperature changes or sensor recalibration, but they should still be within proper specification. We would be happy to recheck them for you at your convenience to ensure everything is set correctly. As for the check engine light concern, we cannot speak to what may have been observed at that moment, but if there are no active warning lights currently on, we would be glad to scan the vehicle to confirm there are no stored codes for your peace of mind. We appreciate you sharing this feedback and welcome the opportunity to review everything with you directly. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Todd H|2026 GMC Sierra 2500 HD
Confirmed Sales Customer
2/4/2026
By far this was my best car buying experience. Al Luna was great! He listened to what I was looking for and he was able to answer all of my questions. A-PLUS rating all around from Al to the finance manager…great experience!
ALBARO LUNA
2/8/2026
We're happy to hear you had such a positive experience with our team! We're looking forward to your next visit with us!
Rockton, IL
Warren R|2006 Chevrolet Colorado
Confirmed Service Customer
2/4/2026
Vehicle was drop off about 10 :45am and we pick it up left the dealership got less than 5 minutes away and still had the problem after paying nearly $400 for a $22.00 part to be installed it should have be fixed correctly they first time they claimed they drove the vehicle and there was not an issue so we had to leave it until the next day sure they fixed it right the time but that should not have happened being charged that much yes they did fixed correctly the next day but never a sorry for the inconvenience Just stating what happened
Joshua Way
2/8/2026
Warren, thank you for sharing your experience. While we’re glad the concern was ultimately resolved the following day, we recognize that needing to return was an inconvenience. Repair costs reflect not only the part itself, but also diagnostic time, labor, and testing procedures. That said, your feedback regarding the overall experience, including how the situation was communicated, is important to us. We appreciate you bringing this to our attention and will share your comments with our service team as we continually work to improve the customer experience. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com”
ROCKFORD, IL
Ashley S|2015 Chevrolet Equinox
Confirmed Service Customer
2/4/2026
Absolutely horrible. The issue with my car (a headlight out) was not inspected throughly and I was told that it was fixed. When I discovered that same day that it was not fixed, I called the service center to ask if it could be looked at again. I was told to bring it in that day, no appointment needed. I looked online and it states that your service center hours are 7:00 AM - 6:00 PM. I entered the service center around 4:50 PM. Several employees were sitting at the desk but seemed too busy to assist me. I then approached a familiar face, and he told me to talk to the person who helped me on Saturday. When I went to her, she then told me that she was on the phone. I was then asked by someone if they could assist me. I explained the situation and then was told that I’d have to schedule an appointment and come back. At that point, I was very confused and frustrated. I then politely asked if I could talk to the service manager. After about five minutes, the service manager comes out and says how can I help you. Not with an introduction, a handshake, or any kind of polite gesture that one might expect from a professional in this industry. Instead, I received a cold and smug attitude from Chris Miranda that my concern about my vehicle not being fixed correctly and wanting to discuss the situation was a complete inconvenience to him. And when he sarcastically asked me what I wanted him to do about it, my response was what do you think I would want you to do about it? Obviously, I’m here to have my car inspected again because it wasn’t properly diagnosed and repaired on Saturday, January 31st when I spent over 3 hours waiting for the work to be done with a scheduled appointment. Chris Miranda then proceeded to tell me that your business doesn’t have to work on my car and that I can leave. I was truly appalled and have never been treated with such disrespect from a business representative before. I did ask him why his demeanor towards my situation was so arrogant. As the service manager of your business, I have ever right to inquire about my vehicle. Yes, I was not pleased about the situation. However, I was professional and respectful. To be told that your business will not work on my vehicle after I already paid you for the work to be done that did not get fixed correctly, is the most unprofessional and unacceptable situation that I’ve ever experienced. I was planning on buying a new vehicle from your business in the spring, not happening anymore. I’ll buy my future vehicles from a business that has respect for their customers. After I informed my parents of this situation, they regret buying a new vehicle from your business a few months ago. They will also not be using your service department in the future either due to how I was treated by Chris Miranda.
Rockford, IL
Howard S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/17/2025
We were very pleased with the whole transaction. We were treated great and thoroughly explained about everything. I will not hesitate to buy another vehicle from you. Maria and I both thank you. Howard and Maria Sutherland
JASON LUKASIEWICZ
12/18/2025
Howard, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! We sincerely value your business and look forward to your next visit!
Rockton, IL
Laura D|2025 Chevrolet Equinox
Confirmed Service Customer
12/17/2025
Great dealership!
12/18/2025
Laura, your wonderful feedback and rating mean a lot to us. We look forward to your next visit! Take care!
ROCKTON, IL
Timothy R|2025 Chevrolet Equinox
Confirmed Service Customer
1/21/2026
Excellent service provided by the entire team.
1/21/2026
Timothy, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
ROCKFORD, IL
Daniel N|2026 Buick Encore GX
Confirmed Service Customer
1/27/2026
Oil change was quick and professional
1/28/2026
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
Rockford, IL
Judy K|2014 Chevrolet Malibu
Confirmed Service Customer
1/31/2026
Quick check in. Kind employees!
ROCKFORD, IL
Alonzo S|2026 Chevrolet Traverse
Confirmed Sales Customer
2/4/2026
Complete pleasure
Viviana Lara
2/7/2026
Alonzo, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Rockford, IL
Sam F|2025 Chevrolet Tahoe
Confirmed Service Customer
2/4/2026
Got a service appointment for day after I called. Friendly staff, oil change and rotation service done quickly.
Caledonia, IL
Christopher B|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
2/6/2026
Adjuster has continued to lie about pushing through a claim to extended warranty company.
Joshua Way
2/9/2026
Christopher, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCKFORD, IL
John S|2015 Buick LaCrosse
Confirmed Service Customer
2/7/2026
Gretchen did a great job. She gave me updates and work was performed in satisfactory time.
ROCKFORD, IL
Maria M|2014 GMC Acadia
Confirmed Service Customer
2/13/2026
On time scheduling. Great work.
Julien Gonzalez
2/18/2026
Thank you for the great feedback! We’re glad your appointment stayed on schedule and that you were pleased with the work completed. We appreciate your business and look forward to seeing you again!
ROCKFORD, IL
Joseph S|2019 GMC 1500 Sierra
Confirmed Service Customer
2/8/2026
after had a oil line blow off cooler they said motor was seized wasnt seized when put on flatbed and brought to you
Gretchen Sutton
2/11/2026
Joseph, thank you for sharing your concern. Situations involving engine damage can be complex. A motor can appear operational at one moment and then sustain internal damage shortly after oil pressure is lost. Please know our technicians base their findings on the inspection and testing performed once the vehicle arrives at our facility. We would welcome the opportunity to review the diagnostic findings with you in detail and explain how the determination was made. Please reach out to me directly so we can go over everything thoroughly. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
MACHESNEY PARK, IL
Erik M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
2/8/2026
Customer service at the service desk was amazing. She was professional went over everything she was gonna do and take pictures of the vehicle around amazingly professional. Check my vehicle there on my birthday. Which Friday was cloudy Saturday was super bright outside. I went to grab my sunglasses which I had left in my middle council and realized that they were not there. The only other place I ever took it to was the dealership to get the oil changed so I know they grabbed them somewhere between when they did the oil change or job it towards putting the truck in the parking lot very unsatisfied with that situation just want my glasses back. They were very expensive which I wouldn’t think I needed to take them with me since I had my prescription glasses on which are more expensive than those so I figured I’d take these use. I wrote a message to the receptionist to let them be aware and know that I need those back. I will not ask no questions. I just will never take my truck back there.
Tiffany Powless
2/11/2026
Erik, thank you for your kind words about our service advisor, we truly appreciate you recognizing her professionalism and attention to detail. Please know our team does not remove personal belongings from vehicles, but we understand why this situation would cause concern. I encourage you to contact me directly so we can review who handled the vehicle and check our process. If the item was misplaced during service, we want to do everything we can to help locate it. Your trust is important to us, and we would welcome the chance to address this concern properly. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
Westchester, IL
Jeffery W|2014 Chevrolet Equinox
Confirmed Service Customer
2/25/2026
Very professional and friendly!
Julien Gonzalez
2/25/2026
Thank you for the kind words, Jeffery! We’re glad you found our team professional and friendly. That’s exactly the experience we strive to provide every day. We truly appreciate your support and look forward to helping you again in the future. Chris Miranda, Service Director chris.miranda@bachrodt.com
ROSCOE, IL
Michael K|2025 Chevrolet Equinox
Confirmed Service Customer
2/25/2026
Good service, got me in and out quickly.
Julien Gonzalez
2/25/2026
Thank you for the great feedback, Michael! We know your time is valuable, so getting you in and out quickly while still providing quality service is always our goal. We appreciate your business and look forward to seeing you again next time. Chris Miranda, Service Director chris.miranda@bachrodt.com
Cherry Valley, IL
Joann C|2026 Chevrolet Trax
Confirmed Sales Customer
1/16/2026
Adam was great. He needs a raise
ADAM DOKKEN
1/17/2026
Joann, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rockford, IL
Joseph C|2023 GMC Sierra 1500
Confirmed Service Customer
2/16/2026
Very courteous and kind.
Conlan Pottinger
2/16/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Doug D|2025 Buick Envision
Confirmed Service Customer
2/20/2026
service is always great and on time.dd the shuttle driver is always on time and is a plus for the for the dealership.been comming to lou bachrodt since 1970 thanks
Herman Robles
2/22/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Timothy D|2016 Buick Enclave
Confirmed Service Customer
2/23/2026
Lack of communication Misinformation Poor customer service I will have my service done elsewhere.
Conlan Pottinger
2/24/2026
Hi Timothy, I'm really sorry this most recent experience left you feeling frustrated. After reading your concerns, we took the time to review both your visit and our internal process. When you came in, the repair order reflected your request to replace the telematics control module based on a prior diagnosis from another shop. Diagnostic services weren’t requested at that time, so we completed the repair exactly as authorized. That said, we understand why the overall situation was still disappointing. I see noted that following your concerns we did refund the full cost of the repair. We also provided a complimentary loaner vehicle and coordinated a vehicle swap at your wife’s workplace to make things as easy as possible for you. I am disappointed to learn that even with those efforts, we didn’t meet your expectations. Please know your experience truly matters to us, and we appreciate the opportunity to take a closer look at how we things are handled. If you'd like to discuss your experience in further detail, I encourage you to reach out to me directly. Chris Miranda Service Director chris.miranda@bachrodt.com
MACHESNEY PK, IL
Shanequa C|2019 Chevrolet Traverse
Confirmed Service Customer
2/23/2026
Julian was very friendly and helpful!! He listened to my issues and to the services I wanted performed on my vehicle.
Julien Gonzalez
2/23/2026
Thank you for the kind words, Shanequa! We really appreciate you taking the time to share that. I am glad Julian took the time to listen and made sure everything you wanted addressed was handled. That is exactly how service should be. We look forward to helping you again whenever you need us. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Nancy J|2025 Buick Envision
Confirmed Service Customer
3/2/2026
The Team provided 5 star service! They were all professional and answered all my questions!
Gretchen Sutton
3/2/2026
Thank you for the 5-star review, Nancy! That’s exactly the experience we strive to deliver. We truly appreciate your support and look forward to seeing you again! Chris Miranda, Service Director chris.miranda@bachrodt.com
Davis Junction, IL
Linda P|2014 Buick Encore
Confirmed Service Customer
2/11/2026
The mechanic found a few problems but the prices to fix and repair were exorbitant. The total amount would have been up to 3000$ and one of them has been a problem for a long time that was previously “ repaired but wasn’t. That repair was priced at almost 200 $ I’ve been very disappointed in my experiences with Lou Bachrodt service since Courtney Karaeu left. No one better than her at service and knowing what to do . I had a problem earlier in 2025 and it took multiple visits to finally get it fixed. I will avoid ever buying a vehicle from Bachrodt again Hopefully I won’t need to . I went to get maintenance service and left with 3000$ in estimated repair work . The young lady at the desk was very polite and helpful
Tiffany Powless
2/12/2026
Linda, thank you for taking the time to share your experience. Our technicians’ role is to identify current concerns and any issues that could affect safety or reliability, but we also understand that unexpected repair costs can be overwhelming. Regarding the prior repair you mentioned, we would be happy to review the previous service records with you to determine what was completed and whether the current concern is related. If something was not resolved properly, that is something we would want to look into. We also appreciate your kind words about our service advisor during your visit. Professional and courteous communication is important to us. If you’re open to it, I encourage you to reach out to me directly so we can review the estimate and prior history in detail. Our goal is always transparency and making sure you feel confident in the recommendations provided. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Sandra Y|2025 Chevrolet Trailblazer
Confirmed Service Customer
2/27/2026
Well one thing that I don’t understand, if you buy a new car and is not even a year old and tell the service department that there is a grinding noise when I back up coming from my car they wanna charge you look at it, but if there is something wrong they will fix it for fee..
Tiffany Powless
3/2/2026
Sandra, we appreciate your honest feedback, as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!
Roscoe, IL
David L|2026 Chevrolet Equinox
Confirmed Service Customer
3/3/2026
All good
Julien Gonzalez
3/3/2026
Glad to hear that, David! If anything ever comes up or you have questions about anything at all, we are always here to help. We appreciate you. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
LOVESPARK, IL
Bonnie M|2023 Chevrolet Equinox
Confirmed Service Customer
3/6/2026
Service advisor was very knowledgeable and service was quick. I would go again for any service I need.
Tiffany Powless
3/6/2026
Thank you for the kind words, Bonnie. We are glad to hear your service advisor was knowledgeable and that everything was completed quickly. We appreciate you trusting us with your vehicle and look forward to helping with any service you may need in the future. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Laura K|2019 Buick Envision
Confirmed Service Customer
3/9/2026
It’s always great
Herman Robles
3/9/2026
Thank you for the great feedback, Laura. We are glad to hear your experiences with us are always great. We truly appreciate your continued support and look forward to seeing you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Aretha H|2025 Buick Envista
Confirmed Service Customer
1/30/2026
Prompt and quick oil change
South Beloit, IL
John H|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
2/13/2026
Everything performed as requested. Was able to make appointment quickly. Friendly staff
Tiffany Powless
2/16/2026
John, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC - Service. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Shannon B|2024 Chevrolet Trax
Confirmed Service Customer
2/16/2026
Very friendly and attentive staff with a comfortable lounge for waiting
Adam Way
2/16/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Rockford, IL
Kayla D|2024 Buick Envista
Confirmed Service Customer
2/17/2026
Grest service.
Julien Gonzalez
2/18/2026
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Rockford, IL
Innovative T|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
2/20/2026
I brought in my work vehicle to have a key made and Gretchen was great.
Gretchen Sutton
2/20/2026
Thank you for your review! We know how important it is to keep your work vehicle on the road, and we appreciate you trusting us to take care of it. We’ll be sure to pass your kind words along to Gretchen. If you need anything else in the future, we’re here to help! Chris Miranda, Service Director chris.miranda@bachrodt.com
Round Rock, TX
William R|2020 Chevrolet Traverse
Confirmed Service Customer
2/20/2026
The service team made time to get my car in for service and kept me informed as to the progress of the service. Much appreciated.
Joshua Way
2/20/2026
Thank you for your kind words, William! We truly appreciate you taking the time to share your experience. Clear communication and making our customers feel valued are very important to us. We look forward to assisting you again whenever you need us. Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
ERIC G|2026 Chevrolet Corvette Stingray
Confirmed Sales Customer
3/7/2026
Very pleasant buying experience with Joe and Mike, would recommend.
Joe Luy
3/9/2026
Hi Eric! Thank you for the great review. We are glad to hear you had a pleasant buying experience working with Joe and Mike. We appreciate the recommendation and hope you enjoy your new vehicle. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Janesville, WI
Terry A|2026 Chevrolet Trax
Confirmed Service Customer
3/13/2026
My oil changes are getting faster! Instead of 3 hours, it took only an hour!
Herman Robles
3/13/2026
Thank you for the review, Terry. We’re glad your most recent visit was quicker and that we were able to get you back on the road in about an hour. We appreciate your patience and thank you for continuing to service your vehicle with us. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
German Valley, IL
Virginia B|2025 Chevrolet Equinox
Confirmed Service Customer
2/14/2026
Arb Madison is the best. She is so knowledgeable on all models. She can compare and advise on the best choice. She gives the deals going on also. A big plus’s is pleasant to talk to. I always ask for her and always will.
Tiffany Powless
2/16/2026
Virginia, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
Rockford, IL
Paul H|2023 Chevrolet Equinox
Confirmed Service Customer
2/24/2026
Very professional prompt service. Found out that there was a recall for the fuel pump on my car and they were able to repair it the same day. That’s the type of dedication that keeps me being a return customer and recommending this dealership to others.
Joshua Way
2/25/2026
Thank you for sharing this, Paul! We’re really glad we were able to catch the fuel pump recall and get it taken care of the same day. We know how important it is to have your vehicle back quickly, especially when it’s something unexpected like that. It truly means a lot that you continue to come back and recommend us to others. That kind of support doesn’t go unnoticed. We appreciate you and we’ll be here whenever you need us. Chris Miranda, Service Director chris.miranda@bachrodt.com
BELVIDERE, IL
Tracy M|2025 Chevrolet Trax
Confirmed Service Customer
2/24/2026
The staff were very friendly and professional.
Julien Gonzalez
2/25/2026
Thanks Tracy! We’re so glad to hear our staff made a friendly and professional impression. Providing a welcoming and respectful environment is very important to us. We truly appreciate your feedback and look forward to assisting you again in the future. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Morgan M|2016 GMC Acadia
Confirmed Service Customer
2/27/2026
Gretchen was super welcoming and helpful, and my car was finished in less time than originally quoted.
Gretchen Sutton
2/27/2026
Thank you for the great feedback, Morgan. We are so glad to hear Gretchen was welcoming and helpful throughout your visit. It is always our goal to provide efficient service, so we are happy your vehicle was completed even sooner than expected. We truly appreciate your support and look forward to seeing you again next time. Chris Miranda, Service Director chris.miranda@bachrodt.com
Davis Junction, IL
Dolores A|2026 Chevrolet Trax
Confirmed Sales Customer
3/11/2026
Great rapport with Rep. Took into account on what I wanted and worked with me on my budget. Steered me to the perfect car for my needs.
Juan Gonzalez
3/11/2026
Hi Dolores! Thank you for the great review. We’re glad to hear our team took the time to understand what you were looking for and worked with you to stay within your budget. It’s great to know you were able to find the right car for your needs. We appreciate you choosing us and hope you enjoy your new vehicle. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Rockford, IL
Ermelinda C|2026 Chevrolet Trailblazer
Confirmed Sales Customer
3/14/2026
Everyone was just amazing with there help Joe Luy was great Sam, Mike, and Phil was a great help with there help as well all around great
Joe Luy
3/16/2026
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Joseph S|2021 Buick Enclave
Confirmed Service Customer
2/17/2026
I had mybwork done in about an hour and was updated via text message while I waited.
Gretchen Sutton
2/18/2026
Joseph, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
ROCKFORD, IL
Debra J|2024 GMC Acadia
Confirmed Service Customer
3/6/2026
The fan on my Acadia was running after I shut my car off. I brought it in and I was given a vehicle to use . I was kept updated on my cars problem. My service technician was very nice. I appreciate everything the team has done to get my Acadia fixed and back to me. Thank you, Debbie Johnson
Gretchen Sutton
3/6/2026
Thank you for sharing this, Debbie. We are glad our team could help take care of the issue with your Acadia and keep you on the road with a vehicle to use while it was being looked at. We truly appreciate your kind words and thank you for trusting us with your vehicle. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockton, IL
Barbara G|2014 GMC Terrain
Confirmed Service Customer
3/6/2026
Julien was very professional and kind. I was very happy with my very first visit to your dealership.
Julien Gonzalez
3/6/2026
Thank you for sharing your experience, Barbara. It means a lot to us that your first visit to our dealership was such a positive one. We appreciate you choosing us and look forward to seeing you again in the future. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Rockford, IL
Michael O|2025 Chevrolet Trax
Confirmed Service Customer
3/13/2026
Service was done on time
Adam Way
3/13/2026
Hi Michael! Thank you for the review. We’re glad to hear your service was completed on time. We appreciate you choosing us and look forward to helping you again whenever you need us. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
BELVIDERE, IL
Brian T|2022 Chevrolet Malibu
Confirmed Service Customer
3/19/2026
Great
Julien Gonzalez
3/19/2026
Thank you for the great feedback, Brian! We appreciate your support and look forward to seeing you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Dwayne P|2024 Chevrolet Trax
Confirmed Service Customer
3/3/2026
very good
Julien Gonzalez
3/3/2026
Thanks for the review, Dwayne! If anything ever comes up or you have questions about anything at all, we are always here to help. We appreciate you. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Bougusia B|2018 GMC Terrain
Confirmed Service Customer
3/3/2026
While the service performed was very good and I am well pleased, your LABOR charge is OUTRAGEOUS!!!! In looking at my bill I see the car was given to Adam at 7:28AM. A battery test was performed and a new battery was installed. Again, according to my bill, the car was ready for pick-up (all services, tests, and installation were obviously completed) at 8:20AM. This is less than an hour....to be exact, it is 52 minutes. According to my bill, the labour charge was $166.90. ONE HUNDRED SIXTY SIX DOLLARS AND 90 CENTS FOR LESS THAN AN HOUR'S WORK??????????!!!!!!!!!! You have GOT to be kidding me!! While I am not vindictive by nature, this situation is SO outrageous that I am quite temped to post this experience to appropriate links on the net. BTW, out of curiosity just how much of the $166.90 was paid to Adam????
Adam Way
3/5/2026
We appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (815) 332-3000.
Rockford, IL
Rick R|2024 Chevrolet Colorado
Confirmed Service Customer
3/26/2026
Everything went well and was done quickly. I normally receive a car wash at the conclusion but his didn’t happen in this case.
Adam Way
3/26/2026
Thank you for your feedback, Rick. We’re glad to hear everything went smoothly and was completed quickly. We do apologize that the car wash was not completed during your visit. Please stop by the next time you're around, and we'll wash it for you. Thank you for choosing us and we look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Richard C|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/31/2026
Based on being lied to on cost of service performed, I will never, repeat never use Lou Bachrodt for service again. Also getting 2nd opinion on recommended service, and there is no way I would pay to have this service performed at your dealership. Your estimated costs are totally outrageous. Regards, Rich
Adam Way
3/31/2026
Our apologies for the miscommunication. Please expect a call from my Service Manager Jaci to review where we dropped the ball and how we can make things right.
ROSCOE, IL
THERESA W|2026 Buick Encore GX
Confirmed Sales Customer
3/31/2026
Very professional and friendly
PATRICK MORRIS
3/31/2026
Thank you for the great review, Theresa. We’re glad to hear you had a professional and friendly experience. We appreciate your support and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rochelle, IL
Farmers R|2021 GMC 2500HD Sierra
Confirmed Service Customer
4/14/2026
Everyone was pleasant and helpful. Timely service, and it was super easy to schedule as well.
Gretchen Sutton
4/15/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Caledonia, IL
Dawn P|2008 GMC Yukon
Confirmed Service Customer
3/20/2026
The employee that worked with me was very nice.He did a very good JOB! BUT i'm really not sure what they were talking about. When they say I have a leak in my oil and my car has not leaked since I parked it. Yesterday in my driveway. I don't know if it was just something to get money out of me or what, but I don't have an oil leak. I wouldn't have had it checked and there is no oil leak. And I always thought you guys wash vehicles when you're done with them.I didn't get that either.So no i'm not happy
Joshua Way
3/21/2026
Hello! I'm so glad you were able to stop in and review your experience with myself and Chris late last week. Face to face is usually the quickest way to resolve these communication issues and explain what the Technician is describing. You have my cell number so please feel free to reach out at any time. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
MACHESNEY PARK, IL
Peter A|2024 GMC Sierra 1500
Confirmed Service Customer
3/23/2026
Service was quick and complete. Service rep was knowledgeable and helpful
Julien Gonzalez
3/23/2026
Thank you for the great review, Peter. We’re glad to hear your service was quick and complete, and that your service advisor was knowledgeable and helpful. We appreciate you choosing us and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
LOVES PARK, IL
Dennis H|2016 Chevrolet Camaro
Confirmed Service Customer
3/26/2026
Service, it was great, but it's a bit pricey.
Joshua Way
3/27/2026
Thank you for your feedback, Dennis! We’re glad to hear you had a great service experience. We understand pricing can be a concern, and we always aim to provide quality work and value for every visit. We truly appreciate your business and hope to see you again next time! Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
William C|2023 Buick Envision
Confirmed Service Customer
3/27/2026
everything went as planned on my Buick service.
Julien Gonzalez
3/27/2026
Thank you for your review, William! We’re glad to hear everything went as planned with your Buick service. We appreciate your business and look forward to helping you again next time! Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Kurt R|2018 GMC Canyon
Confirmed Service Customer
3/27/2026
they did their normal oil change service and were done quickly.
Julien Gonzalez
3/30/2026
We're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Joel M|2015 Chevrolet Impala
Confirmed Service Customer
4/12/2026
Advisor was kind and professional however who ever was supposed to do the multi-point inspection failed to do it, my car engine overheated 3 days later for coolant being so low, I have been taking my car to you guys for service since I bought new and I am a little disappointed
Gretchen Sutton
4/13/2026
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like the opportunity to make this up to you. Please contact our manager at (815) 332-3000 so we can make your experience a positive one.
ROCKFORD, IL
S.a. C|2021 Chevrolet 2500HD Silverado
Confirmed Service Customer
3/26/2026
Quick follow up from Joshua and the service team.
Joshua Way
3/26/2026
Thank you for the great review! We’re glad to hear Joshua and the service team provided quick follow up and took good care of you. We appreciate your support and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
Barberton, OH
Robert C|2016 Chevrolet Malibu
Confirmed Service Customer
3/31/2026
Great service
Herman Robles
4/1/2026
Robert, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Carmen G|2026 Chevrolet Equinox
Confirmed Sales Customer
4/8/2026
Juan was amazing with the whole experience! Explained everything in a great way and made it so much less intimidating than the process usually is.
Juan Gonzalez
4/8/2026
Thank you for the great review, Carmen. We’re glad to hear Juan made the experience easy to understand and less intimidating for you. We appreciate your support and look forward to helping you again. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Poplar Grove, IL
Steven S|2018 Buick Regal
Confirmed Service Customer
4/10/2026
Dropped after hours and got a call early morning! Great service!
Conlan Pottinger
4/10/2026
Thank you for the great review, Steven! We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Bruce I|2025 GMC Sierra 1500
Confirmed Service Customer
4/10/2026
very friendly staff
Conlan Pottinger
4/10/2026
Thank you for the great review, Bruce. We’re glad to hear you found our staff very friendly. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Anthony G|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
4/13/2026
Better service at other dealerships
Conlan Pottinger
4/13/2026
Anthony, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (815) 332-3000 so we can assist you further.
LOVES PARK, IL
Amy G|2013 Chevrolet Malibu
Confirmed Service Customer
5/15/2026
They were absolutely fantastic! Got my car in and out in a very timely fashion and everyone was so nice!
Herman Robles
5/15/2026
HI Amy! Thank you for the great review. We’re glad to hear our team took great care of you and got your vehicle in and out quickly. It’s wonderful to know everyone was so nice throughout your visit. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Oregon, IL
David B|2018 Buick Enclave
Confirmed Service Customer
5/21/2026
I just got my oil changed, I was treated good and taken care of
Romeo Rodriguez
5/22/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
WINNEBAGO, IL
Gregory P|2017 GMC 1500 Sierra
Confirmed Service Customer
5/15/2026
Purchased 2017 sierra 1500 January 31, 2026. 2 1/2 months later had an electrical issue with the truck, had it towed in. I had also purchased a warranty at time of purchase, was told it covered bumper to bumper including all computers and electrical. That was not the case, repair was quoted at $4,000 dollars for harness repair ( harness unavailable) and computer replacement. Had to refuse repair because just financed the purchase of the truck. Feel like service writer tried his best with warranty company, but they refused coverage. Now left to figure it out myself and have only made 2 payments on truck. Not sure i will be bring it back for service there. I had to call warranty company to get in writing what is covered and not covered, I may call them back for other locations that I can go to. I have no bad feelings toward the service writer or technician that I dealt with, just wish those who sell the warranty actually knew what it covered. Instead of just making the $4,000 sale for the warranty.
Adam Way
5/16/2026
Gregory, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
Roscoe, IL
Jose J|2022 GMC 1500 Sierra
Confirmed Service Customer
5/21/2026
scratched my truck
Romeo Rodriguez
5/21/2026
We regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
Rockford, IL
Geraldine M|2019 Chevrolet Equinox
Confirmed Service Customer
5/25/2026
Friendly employees. Quick service.
Conlan Pottinger
5/25/2026
Hi Geraldine! Thank you for the great review. We’re glad to hear you experienced friendly service and quick turnaround from our team. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Kenneth L|2019 Buick Enclave
Confirmed Service Customer
5/25/2026
Attention to a 7-year-old battery determined that a replacement was needed. Appreciated this service (in addition to oil change and tire rotation) prevented my being stranded with a battery failure.
Adam Way
5/25/2026
Hi Kenneth! Thank you for the great review. We’re glad our team was able to identify the battery issue during your visit and help prevent an unexpected breakdown. It’s great to hear the additional attention to your vehicle during your oil change and tire rotation gave you added peace of mind. We appreciate your trust in our service team and look forward to helping you again. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Aleana B|2025 Chevrolet Trailblazer
Confirmed Service Customer
5/25/2026
Not very welcoming. Whoever was doing my intake was very soft spoken and hardly said 5 words to me. I felt so awkward. It’s like the guy was straight out of high school…didn’t have any customer service skills whatsoever. Not sure I want to go back to this place
Romeo Rodriguez
5/25/2026
Hi Aleana, providing a friendly and inviting experience for every customer is very important to us, and we apologize that we fell short during your visit. We appreciate you sharing this feedback, as it helps us identify areas where we can improve. Your comments will be shared with our team, and we hope to have the opportunity to provide you with a much better experience in the future. Please feel free to reach out to me if you would like to discuss your experience further. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Laura E|2022 Chevrolet Equinox
Confirmed Service Customer
3/2/2026
Julian is very professional and thorough.
Julien Gonzalez
3/2/2026
Thank you for the great feedback, Laura! We’ll be sure to pass along your kind words. We appreciate you choosing us and look forward to helping you again in the future! Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Aleica R|2023 Chevrolet Equinox
Confirmed Service Customer
3/21/2026
They didn’t fix my issue and I still have the same issue when I received my car back 3 days later
Joshua Way
3/24/2026
Hi Aleica, we’re sorry to hear you’re still experiencing the same issue after your visit. That’s definitely not the outcome we want for our customers. We would appreciate the opportunity to take another look and make this right. Please reach out to me so we can get your vehicle back in, review what was done, and work toward a proper resolution. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Eugene B|2015 GMC 2500HD Sierra
Confirmed Service Customer
4/4/2026
great team of people
ROCKFORD, IL
Daniel R|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
4/4/2026
I was happy with my whole experience
Rockford, IL
RICHARD B|2026 Chevrolet Suburban
Confirmed Sales Customer
4/16/2026
Juan did a great job on the buying experience. All of the people there were great and respectful.
Juan Gonzalez
4/16/2026
Richard, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Roscoe, IL
Bhupinder B|2024 Chevrolet Blazer EV
Confirmed Service Customer
4/27/2026
Team is helpful and goes extra length to find information.
Herman Robles
4/28/2026
Bhupinder, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Rockford, IL
William H|2022 GMC Terrain
Confirmed Service Customer
5/1/2026
Herman in the service department did an outstanding job helping with my tire rotation and oil change. I was out the door on 60 minutes, usually it is 90 minutes. Dee also did a great job scheduling my appointment.
Herman Robles
5/1/2026
Hi William! Thank you for the great review. We’re glad to hear Herman took great care of you and got everything done quickly. It’s also great to know Dee made the scheduling process smooth. We truly appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Timothy B|2024 Chevrolet Colorado
Confirmed Service Customer
5/17/2026
Fast service
Romeo Rodriguez
5/18/2026
Timothy, we're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
Rockford, IL
Anthony P|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/28/2026
pretty quick service
Romeo Rodriguez
5/29/2026
We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
Machesney Park, IL
Robert D|2023 GMC Sierra 1500
Confirmed Service Customer
2/5/2026
I scheduled my service on line but when I came in thinking it was all set, found out they didn't have anything scheduled for me. Good thing Tiffany helped me out and got me in right away, even though it looked packed with cars in the main area. Thanks to getting me in right away and to Tiffany for making this happen so I didn't have to come another day.
Tiffany Powless
2/9/2026
Robert, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you have any further questions, please give us a call. We're always happy to help!
Loves Park, IL
Bill C|2016 Chevrolet Corvette
Confirmed Service Customer
2/25/2026
Best yet good people great service
Gretchen Sutton
2/26/2026
We love hearing that, Bill. Thank you. Good people and great service is exactly what we aim for every day. We really appreciate you taking a moment to say that and we look forward to seeing you again next time. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Doug S|2023 Chevrolet Equinox
Confirmed Service Customer
3/19/2026
quick and efficient, thanks
Adam Way
3/19/2026
Thank you for the great review, Doug. We’re glad we could provide quick and efficient service. We appreciate your support and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
Jose C|2025 Chevrolet Trax
Confirmed Service Customer
3/23/2026
The service advisor was friendly and service was completed within an hour
Julien Gonzalez
3/23/2026
Thank you for the great review, Jose. We’re glad to hear your service advisor was friendly and that everything was completed within an hour. We appreciate you choosing us and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Valorie K|2024 GMC Terrain
Confirmed Service Customer
4/10/2026
Very welcoming and work was done in a very timely manner
Julien Gonzalez
4/10/2026
Thank you for the great review, Valorie. We’re glad to hear you felt welcomed and that everything was completed in a timely manner. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
MACHESNEY PARK, IL
Julia B|2026 Buick Envista
Confirmed Service Customer
4/29/2026
N/A
Julien Gonzalez
4/30/2026
Julia, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
Rockford, IL
Isaias F|2018 GMC Acadia
Confirmed Service Customer
5/12/2026
All good
Herman Robles
5/12/2026
Hey Isaias, Thank you for the great review. We’re glad to hear everything was all good. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Casel E|2025 Buick Enclave
Confirmed Service Customer
5/30/2026
It was great
Rockford, IL
John G|2024 Chevrolet Colorado
Confirmed Service Customer
1/8/2026
1 hour 35 minutes for a simple oil change. No communication at Ann. I had an appointment that I was 5 minutes early for.
1/13/2026
John, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (815) 332-3000.
Roscoe, IL
Stephen T|2025 Chevrolet Trax
Confirmed Service Customer
2/18/2026
Great service!! Julienne and Doug are outstanding!
Julien Gonzalez
2/18/2026
Stephen, thank you for the great review! We’re so glad to hear Julienne and Doug provided outstanding service. We’ll be sure to share your kind words with them. We truly appreciate your business and look forward to assisting you again in the future!
ROCKFORD, IL
Cynthia S|2023 Chevrolet Trailblazer
Confirmed Service Customer
2/18/2026
you are at best average
Tiffany Powless
2/18/2026
Cynthia, thank you for your honest feedback. While we always aim to deliver an exceptional experience, we understand we may not always meet every expectation. Your input is valuable and helps us continue to improve. We appreciate you taking the time to share your thoughts.
ROCKFORD, IL
Paul L|2022 Buick Enclave
Confirmed Service Customer
3/5/2026
The routine service was done well, but I thought a quoted diagnostic fee of nearly $200 to look at a non-functioning rear tailgate control pad was excessive.
Adam Way
3/6/2026
Thank you for your feedback, Paul. We’re glad to hear that your routine service was handled well, but we understand your concern about the diagnostic fee. Diagnostic charges cover the technician’s time and equipment used to properly inspect and identify the issue, even when the problem may seem straightforward. That said, we appreciate you sharing your thoughts and will certainly pass the feedback along to our team. If you’d like to discuss the tailgate release concern further, please feel free to reach out to me. I’d be happy to help. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
ROCKFORD, IL
David L|2025 GMC Canyon
Confirmed Service Customer
3/24/2026
Great experience
Conlan Pottinger
3/25/2026
Thank you for the great review, David. We’re glad to hear you had a great experience and we appreciate your support. We look forward to seeing you again. Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Rockford, IL
Glenda J|2015 Chevrolet Malibu
Confirmed Service Customer
4/4/2026
I feel it was a little over price!
Joshua Way
4/6/2026
Thank you for your feedback. We understand your concern and appreciate you sharing it with us. We always aim to provide fair and competitive pricing, but we know it’s important that everything feels right on your end as well. If you’d like, I'd be happy to review the details with you and go over any questions you may have. Thank you for choosing us and for your honest input. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
Cherry Valley, IL
Ronald R|2023 Buick Encore GX
Confirmed Service Customer
6/3/2026
great service
Gretchen Sutton
6/3/2026
Hi Ronald! Thank you for the great review! We’re glad to hear you received great service during your visit. We appreciate your support and look forward to helping you again in the future. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
MACHESNEY PARK, IL
Daniel D|2019 GMC 2500HD Sierra
Confirmed Service Customer
3/19/2026
We had a friendly, helpful and overall good experience. My husband and I had both of our vehicles in for an oil change. As always we will be back.
Julien Gonzalez
3/19/2026
Hi Daniel! Thank you for the great review. We’re glad to hear you and your husband had a friendly and helpful experience with your service visit. We truly appreciate your continued trust in us and look forward to seeing you again next time. Chris Miranda, Service Director chris.miranda@bachrodt.com
BELVIDERE, IL
John S|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
4/9/2026
My experience at the dealership could have been better. I was asked about my oil level in the truck and had to explain to the service contact that issues with my oil levels stated when I had my oil changed at your service center. My vehicle seems be running great at the moment, I just have some trepidation about something going wrong based on my past experiences.
Conlan Pottinger
4/9/2026
John, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (815) 332-3000 so we can assist you further.
Rockford, IL
Michael P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
4/9/2026
Very well taken care of
PROSPER RUBINO
4/9/2026
Thank you for the great review, Michael. We’re glad to hear you felt well taken care of. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
Rockford, IL
Todd F|2023 Chevrolet Equinox
Confirmed Service Customer
5/1/2026
Repairs done in time frame given. I was told about a recall on my vehicle, which I didn’t low about. That was also taken care of.
Conlan Pottinger
5/1/2026
Hi Todd! Thank you for the great review. We’re glad to hear your repairs were completed within the expected timeframe and that our team was able to catch and take care of the recall for you. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director chris.miranda@bachrodt.com
CHERRY VALLEY, IL
Gary W|2019 Chevrolet Blazer
Confirmed Service Customer
5/23/2026
Making the appointment was easy, the technician was very nice and sent me text updates throughout the day in the progress of our car. I would highly recommend!!!
JAMISON PARKER
5/23/2026
Gary, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CALEDONIA, IL
Mary W|2014 Buick Encore
Confirmed Service Customer
6/12/2026
Chelsea as always does not disappoint as she goes over and above with customer care. I worked for a company that believed customer service was #1. Chelsea gives that level of service and it means a lot to me!!
Chelsea Hundley
6/13/2026
Mary, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Michael J|2026 GMC Sierra 2500 HD
Confirmed Service Customer
6/26/2026
I had a Scheduled appointment for oil change and tire rotation . They completed the service quickly and even washed my truck. Thanks
Romeo Rodriguez
6/27/2026
Michael, we're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BYRON, IL
Duane S|2019 GMC Acadia
Confirmed Service Customer
5/22/2026
It was a oil change. When That was done whey asked about second item I wanted done. Extra item could have been done during tire rotation. I think i could have been done half an hour earlier.
Herman Robles
5/22/2026
Thank you for your feedback, Duane. We’re glad we were able to complete your oil change and tire rotation, but we understand your frustration regarding the timing and communication surrounding the additional service request. We appreciate you bringing this to our attention, as feedback like this helps us improve our efficiency and overall customer experience. Thank you for your visit and for sharing your thoughts with us. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Tatsuhito N|2019 GMC 1500 Sierra
Confirmed Service Customer
5/31/2026
I get the oil change packages for my vehicles, even the Mustang I purchased at another dealership. Scheduling and it’s great deal for the service. I definitely can’t get an oil change/tire rotation and car wash for that price anywhere else! Highly recommend this service. They do forget to run the vehicle through the car wash sometimes.
Romeo Rodriguez
6/1/2026
Hi Tatsuhito, thank you for your continued trust and for your kind feedback! We’re glad to hear you’re enjoying the value and convenience of our oil change packages, and we truly appreciate your recommendation. We also appreciate you mentioning the missed car wash. We apologize for that oversight and will share your feedback with our service team so we can be more consistent moving forward. Please let us know next time you’re in, and we’ll be happy to make sure your vehicle gets taken care of. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
MILTON, IL
Mary C|2015 Chevrolet Traverse
Confirmed Service Customer
6/14/2026
It was very efficient
Conlan Pottinger
6/14/2026
Mary, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
John S|2015 Buick LaCrosse
Confirmed Service Customer
6/14/2026
Fast service. Easy appointment scheduling. Gretchen in service is great to work with.
Gretchen Sutton
6/15/2026
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Raymond P|2012 Buick LaCrosse
Confirmed Service Customer
7/1/2026
Everything went fast and great on the recall repair
Adam Way
7/1/2026
Hi Raymond! Thank you for the great review! We're glad to hear that your recall repair experience was quick and went smoothly. Our service team works hard to provide efficient, high-quality service while getting our customers back on the road as soon as possible. We appreciate your trust in us and thank you for choosing our service department. We look forward to assisting you again in the future! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
CHERRY VALLEY, IL
Michael D|2014 GMC 1500 Sierra
Confirmed Service Customer
7/1/2026
You guys did a nice job, quick and efficient. Only thing I do have is one issue. That is on my invoice. It doesn’t tell me what oil you used. That is an issue with me. When I went to the service guy, I showed him one of my old invoices for my oil changes and what oil that was used. He told me that that’s the stuff we use but then again it’s not an invoice and I don’t know that.
Julien Gonzalez
7/1/2026
Michael, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please contact us at (815) 332-3000 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Rockford, IL
Keith T|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
3/31/2026
Quick and convenient
Adam Way
4/1/2026
Hi Keith! Thank you for the great review. We’re glad to hear your experience was quick and convenient. We appreciate your support and look forward to helping you again. Chris Miranda, Service Director chris.miranda@bachrodt.com
Davis, IL
Paul K|2015 GMC Canyon
Confirmed Service Customer
5/21/2026
Gretchen was very helpful. Always have great service at Bachrodt.
Gretchen Sutton
5/22/2026
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
ROCKFORD, IL
Lisa M|2025 Buick Envision
Confirmed Service Customer
5/29/2026
I had a great experience with Herman, a service advisor. He listened to everything I said. I’m very happy with the great service I received!!
BELVIDERE, IL
John L|2019 Chevrolet Equinox
Confirmed Service Customer
5/29/2026
Able to get right in and the service team had me out within the hour! Fine job, many thanks!😊
ROCKFORD, IL
Lochland J|2026 Chevrolet Corvette Z06
Confirmed Service Customer
7/3/2026
I was able to get quick appointment to have my 1st oil change on my 2026 C8 Z06. CJ took me right in and one of your Corvette mechanics got right to it. I was out the door with a roar that afternoon! Thank you!
Conlan Pottinger
6/29/2026
Hi Lochland! Thank you for the fantastic review! We're thrilled to hear that your first oil change experience with your 2026 Corvette C8 Z06 was quick, convenient, and enjoyable. CJ and our Corvette-certified technicians take great pride in providing specialized care and exceptional service for vehicles like yours. We're glad we were able to get you in quickly, get the work completed efficiently, and have you back on the road enjoying your Z06 in no time. Thank you for trusting us with your Corvette, and we look forward to helping you keep it performing at its best for many miles to come! 🚗🏁😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Poplar Grove, IL
Mark P|2023 GMC Sierra 1500
Confirmed Service Customer
7/1/2026
The facts. I had a 97,500 service, which included replacing spark plugs. After picking up my pickup, about 5 or so minutes into my departure, the engine began missing and the check engine light came on. I then had a series of other warning messages. I called the dealership - since they were closing in 20 minutes and couldn't help me with transportation home if I returned my truck, I drove home with a very poorly operating truck. The next morning when I returned at opening time they worked on my truck and reported a bad spark plug on cylinder three. I then proceeded on an extended drive to a business meeting in Iowa, then proceeded to Minnesota. Halfway to Minnesota, the same symptoms occurred - missing, sputtering, check engine light, other warning messages. I called the dealership to request that they send me the paperwork for what they had supposedly done that morning, which they did. When I arrived in Minnesota, I was able to make an appointment with a local shop who diagnosed the problem as a broken spark plug wire on cylinder three. Evidently, it is supposed to snap into the place and it wasn't doing so. The wire was replaced and all is working normally - as it was, by the way, before I got the Bachrodt service. I spent almost $1,000 at Bachrodt, then another $269 in Minnesota to fix the problem they created. I plan to stop at the dealership and request they at least pay for the cost of the Minnesota fix. I have used Bachrodt for service on my 2023 GMC Sierra Denali since I bought it. This isn't the first time I've had issues that required multiple trips back for repairs to the service. I won't be using Bachrodt again for service, unfortunately. I have lost trust in their ability to do my work.
Conlan Pottinger
7/2/2026
Hi Mark. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered following your recent service visit. We take situations like this very seriously, particularly when a customer has trusted us with the ongoing service of their vehicle. We understand your disappointment, not only because of the additional expense you incurred in Minnesota, but also because this experience affected the trust you've placed in our service department over the years. We would welcome the opportunity to review the repair documentation from both our service department and the Minnesota repair facility. Please reach out to me at your convenience so we can thoroughly review your concerns and discuss the situation further. We appreciate your business and are truly sorry that this experience did not meet the standard of service you expected and deserved. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Winnebago, IL
Quinn R|2021 GMC 1500 Sierra
Confirmed Service Customer
6/4/2026
Jamison from service/maintenance was excellent with keeping me informed and showing a lot of patience with me when I would text or call. Between him and Adam from service/maintenance my experience was top tier!!! Thank you and I will be continuing my business with you guys! Thank you, Quinn Ralston
JAMISON PARKER
6/4/2026
Thank you for the wonderful review, Quinn! We’re thrilled to hear that Jamison and Adam provided such a top-tier experience. Keeping our customers informed and delivering excellent service are priorities for our team, and we’re glad they took great care of you throughout the process. We truly appreciate your kind words and your continued trust in us. Thank you for your business, and we look forward to serving you again in the future! Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
freeport, IL
Robert E|2026 Buick Enclave
Confirmed Service Customer
6/9/2026
Everything was done professionally.\nHow would you go friendly courtesy
Romeo Rodriguez
6/9/2026
Hi Robert! Thank you for your feedback! We’re glad to hear everything was handled professionally and that our team provided friendly, courteous service throughout your visit. We appreciate your support and look forward to serving you again in the future! Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Machesney Park, IL
Alexander R|2019 Chevrolet Equinox
Confirmed Service Customer
6/17/2026
Service was very good. Romeo Rodriguez ( service support) did a great job on looking into current warranty and provided good customer satisfaction for services. Thank you as we Greatly appreciate everyone’s efforts to meet customer needs.
Romeo Rodriguez
6/17/2026
Hi Alexander! Thank you for the wonderful review! We’re delighted to hear you had a very good service experience. We’ll be sure to share your kind words with Romeo and recognize him for his outstanding customer service and dedication to helping you understand your warranty coverage. Providing clear communication and exceptional service is what we strive for every day, and we truly appreciate your recognition of our team's efforts. Thank you for choosing us, and we look forward to serving you again in the future! Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
MACHESNEY PARK, IL
Alonzo D|2026 Chevrolet Traverse
Confirmed Service Customer
6/25/2026
Great coffee
Romeo Rodriguez
6/26/2026
Alonzo, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rockford, IL
Lily S|2025 Chevrolet Equinox
Confirmed Service Customer
6/25/2026
Excellent, very good service
Romeo Rodriguez
6/26/2026
Lily, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
ROCKFORD, IL
Gary D|2026 GMC Sierra 1500
Confirmed Service Customer
7/2/2026
The check in was quick and painless and they completed the work in a timely manner with no damage to my vehicle when the work was complete. A customer cannot ask for more than that.
Romeo Rodriguez
7/2/2026
Hi Gary! Thank you for the wonderful review! We're thrilled to hear that your check-in process was quick and easy, the work was completed in a timely manner, and your vehicle was returned to you in excellent condition. Providing efficient, high-quality service while treating every vehicle with the utmost care is exactly what we strive for. We truly appreciate your trust in our team, and we're glad we were able to deliver the experience you deserve. Thank you for choosing our service department, and we look forward to serving you again in the future! 🚗😊⭐🎉 Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Rockford, IL
Nick R|2019 Buick Encore
Confirmed Service Customer
4/28/2026
Julien was very professional and helpful. Service went smoothly and quickly.
Julien Gonzalez
4/29/2026
We're glad everything was completed quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.
Rockford, IL
Thenopha P|2013 Chevrolet Equinox
Confirmed Service Customer
5/7/2026
Excellent customer service
Gretchen Sutton
5/7/2026
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Rockford, IL
Orin S|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/7/2026
Oil change, tire rotation, wiper blades. Done in an hour.
Gretchen Sutton
5/7/2026
Hi Orin! Thank you for the great review. We’re glad to hear your oil change, tire rotation, and wiper blade replacement were completed quickly and efficiently. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
BYRON, IL
Keysha M|2025 Buick Encore GX
Confirmed Service Customer
5/22/2026
I call for oil change yesterday. And they selected me appointment. Right then they told me they had appointment open at 10:30. Yesterday? My vehicle in for service. they did a good job. Thank you.
Adam Way
5/22/2026
Hi Keysha! Thank you for the great review. We’re glad we were able to get you in quickly for your oil change appointment and that our team took good care of your vehicle. We appreciate your support and look forward to helping you again. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Sharon T|2020 Buick Enclave
Confirmed Service Customer
6/3/2026
Great experience. My car was done expeditiously
Julien Gonzalez
6/3/2026
Hi Sharon! Thank you for the great review! We’re glad to hear you had a great experience and that your vehicle was completed quickly. We appreciate your support and look forward to helping you again in the future. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Constance "|2025 Buick Enclave
Confirmed Service Customer
6/6/2026
Great customer service
Gretchen Sutton
6/7/2026
We're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Belvidere, IL
Michael D|2018 Buick Enclave
Confirmed Service Customer
6/10/2026
My service customer service representative was great
Herman Robles
6/10/2026
Michael, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCKFORD, IL
Dave V|2025 Chevrolet Traverse
Confirmed Service Customer
7/3/2026
Had an oil change and tire rotation. All went well except that I had an appointment and had to wait 2 hours for the service.
Romeo Rodriguez
7/3/2026
Thank you for your review and for trusting us with your vehicle's service. We're glad to hear that your oil change and tire rotation were completed successfully and that everything went well overall. However, we do apologize for the longer-than-expected wait time despite having an appointment. We understand that your time is valuable, and waiting two hours is not the experience we strive to provide. We appreciate your patience and your feedback, as it helps us identify areas where we can improve our scheduling and service processes. Thank you for your business, and we hope to provide you with a quicker and even better experience on your next visit. 🚗😊⭐ Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
BELVIDERE, IL
Barry W|2021 GMC 1500 Sierra
Confirmed Service Customer
5/30/2026
Good
ROCKFORD, IL
Tracy R|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/16/2026
The sign says “quick lube” but it always takes an hour to an hour and a half.
Romeo Rodriguez
6/17/2026
Tracy, we appreciate you taking the time to leave us this feedback. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (815) 332-3000 so we can work towards a resolution.
Rockford, IL
Alyssa P|2026 Buick Encore GX
Confirmed Service Customer
6/24/2026
Julien was excellent! Very professional and very helpful! He was the best person in service that I have dealt with. Thank you again!
Julien Gonzalez
6/26/2026
Alyssa, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Aaron T|2017 GMC Acadia
Confirmed Service Customer
6/30/2026
Thanks to the service department they found my problem and took care of it.
Julien Gonzalez
7/2/2026
Aaron, we really appreciate your positive review! If you have any further questions, please don't hesitate to reach out!
ROCKFORD, IL
Nicholas M|2023 Chevrolet Blazer
Confirmed Service Customer
6/30/2026
My appointment went well. Car was serviced to my expectations. Service writer was kind enough to bring my car in while it was pouring rain. We'll done!
Julien Gonzalez
7/2/2026
Nicholas, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Pecatonica, IL
Yhenna O|2022 Chevrolet Trailblazer
Confirmed Service Customer
7/8/2026
I understand that shops are busy but waiting almost 2 hrs for an oil change when an appointment was made is really frustrating.
Romeo Rodriguez
7/8/2026
Thank you for your feedback, Yhenna. We sincerely apologize for the longer-than-expected wait during your recent visit. We understand how frustrating it is to have an appointment and still wait nearly two hours for an oil change. While our goal is to provide timely, high-quality service, we recognize that we fell short of your expectations on this visit. We appreciate your patience and your honest feedback, as it helps us identify opportunities to improve our scheduling and service processes. Thank you for choosing our service department, and we hope to provide you with a much quicker and more efficient experience on your next visit. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Crystal G|2019 Chevrolet Malibu
Confirmed Service Customer
7/24/2026
Had a horrible experience with that dealership. They lied about the diagnostic test cost to try to get more money out of me. They also took a long time to tell me the real issue of what was going on with vehicle. Not honest and needing to get things in order for customers correctly instead of providing false information. I will never come to this dealership again. Because instead of finding out the issue in one cost of 199.95 diagnostics fee. All dealerships charge one fee not 2 to find out that issues at hand. Your company is scamming customers. Bad business management and tactic on customers. Not fair or right. God will hopefully one day fix your company to do right by its customers instead of taking advantage of them no matter what age or race. When taking care of customers.
Julien Gonzalez
7/26/2026
Crystal, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
ROCKFORD, IL
Benjamin B|2024 GMC Sierra 2500 HD
Confirmed Service Customer
6/3/2026
Great experience, honest, hard- working people that help you make the correct decision and the service was top notch and the pricing was great too
JAMISON PARKER
6/3/2026
Hi Benjamin! Thank you for the wonderful review! We’re thrilled to hear you had a great experience with our team. Providing honest guidance, exceptional service, and great value are all things we strive for every day. We appreciate your kind words and are grateful for the opportunity to help you. Enjoy your vehicle, and we look forward to serving you again in the future! Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Machesney Park, IL
Linda K|2015 Chevrolet Cruze
Confirmed Service Customer
6/6/2026
Everything went great and all the players were fantastic - Gretchen, Ron, and Doug! Friends tell me to go elsewhere, where the needed service will be less expensive, but I feel confident that technicians there will do the job right...especially under Ron's review!
Gretchen Sutton
6/7/2026
Linda, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
BELVIDERE, IL
Shawn L|2026 Chevrolet Trax
Confirmed Service Customer
6/23/2026
It was a pleasant experience.
JAMISON PARKER
6/24/2026
Shawn, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Davis Junction, IL
Douglas J|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2026
Great service and the oil change was quickly done. The employees were courteous and friendly.
Julien Gonzalez
7/1/2026
Douglas, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
POPLAR GROVE, IL
Lee R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
6/30/2026
Very pleased with how Jameson worked with me
JAMISON PARKER
7/1/2026
Lee, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Winnebago, IL
Dan B|2024 Chevrolet Colorado
Confirmed Service Customer
6/30/2026
Good
Julien Gonzalez
7/2/2026
Dan, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
MACHESNEY PARK, IL
Ronald J|2021 Buick Encore GX
Confirmed Service Customer
7/23/2026
Grethan was very helpful to getting our car fixed as soon as possible
Gretchen Sutton
7/25/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHERRY VALLEY, IL
Shawn N|2022 GMC 1500 Sierra
Confirmed Service Customer
7/23/2026
Had my 2022 GMX Elevation in for an oil change and a few other items to check out on 7/16/26. Trans was a little jerky when shifting at times. Found the torque converter was bad. CJ called and said the part was on order, but truck would be down until the following Monday or Tuesday but had a loaner. Picked up the loaner at noon 7/17/26 and CJ called me at 3:30 stating truck was done. Apologized he didn't realize they had the part and the tech had been working on my truck since 8:00am. Picked it up and shifts much smoother. they also fixed the tailgate switch which works great.
Conlan Pottinger
7/25/2026
We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
ROCKFORD, IL
Mark P|2023 GMC Sierra 1500
Confirmed Service Customer
7/1/2026
The facts. I had a 97,500 service, which included replacing spark plugs. After picking up my pickup, about 5 or so minutes into my departure, the engine began missing and the check engine light came on. I then had a series of other warning messages. I called the dealership - since they were closing in 20 minutes and couldn't help me with transportation home if I returned my truck, I drove home with a very poorly operating truck. The next morning when I returned at opening time they worked on my truck and reported a bad spark plug on cylinder three. I then proceeded on an extended drive to a business meeting in Iowa, then proceeded to Minnesota. Halfway to Minnesota, the same symptoms occurred - missing, sputtering, check engine light, other warning messages. I called the dealership to request that they send me the paperwork for what they had supposedly done that morning, which they did. When I arrived in Minnesota, I was able to make an appointment with a local shop who diagnosed the problem as a broken spark plug wire on cylinder three. Evidently, it is supposed to snap into the place and it wasn't doing so. The wire was replaced and all is working normally - as it was, by the way, before I got the Bachrodt service. I spent almost $1,000 at Bachrodt, then another $269 in Minnesota to fix the problem they created. I plan to stop at the dealership and request they at least pay for the cost of the Minnesota fix. I have used Bachrodt for service on my 2023 GMC Sierra Denali since I bought it. This isn't the first time I've had issues that required multiple trips back for repairs to the service. I won't be using Bachrodt again for service, unfortunately. I have lost trust in their ability to do my work.
Gretchen Sutton
7/2/2026
Hi Mark. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered following your recent service visit. We take situations like this very seriously, particularly when a customer has trusted us with the ongoing service of their vehicle. We understand your disappointment, not only because of the additional expense you incurred in Minnesota, but also because this experience affected the trust you've placed in our service department over the years. We would welcome the opportunity to review the repair documentation from both our service department and the Minnesota repair facility. Please reach out to me at your convenience so we can thoroughly review your concerns and discuss the situation further. We appreciate your business and are truly sorry that this experience did not meet the standard of service you expected and deserved. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Winnebago, IL
Gary K|2023 Chevrolet Traverse
Confirmed Service Customer
7/8/2026
I dropped my car off and was notified via text when it was ready for pick up. Oil change and tire rotation were done in a little over an hour. Pleased with the service.
Herman Robles
7/9/2026
Gary, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
ROCKFORD, IL
Lacy M|2022 GMC Canyon
Confirmed Service Customer
7/27/2026
The advisor I worked with was very helpful, but I was there for 3 hours with and appt for an oil change and a diagnostic check on an issue I was having. Also charging $200 to hook a vehicle up for a diagnostic test is completely ridiculous.
Herman Robles
7/28/2026
Thank you for your feedback, Lacy. We're glad to hear your service advisor was helpful, but we're sorry that your visit took much longer than expected. We also appreciate your comments regarding the diagnostic fee. We understand your concerns and value your honest feedback. Your comments will be shared with our management team as we continue working to improve our scheduling, communication, and overall customer experience. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Ronald K|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2026
The wait time was over two hours which seems way too long
Gretchen Sutton
6/19/2026
Ronald, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Winnebago, IL
Adam M|2019 GMC 1500 Sierra
Confirmed Service Customer
6/26/2026
As always, I was greeted with a friendly smile and warm welcome. All the details of my reason for the appointment were provided on the work report. I even had the time to talk with my friend Al Luna who assisted me with my initial inquiries into a trade in and vehicle purchase in the future. The service was quick and professional. I was also advised for an issue with a tire pressure instrument and provided with a quote and reassurance that I could schedule a time to have it replaced after the Holiday. Great Service and Atmosphere as Always.
Julien Gonzalez
6/27/2026
Adam, we are so happy to read such a great review about Lou Bachrodt Chevrolet Buick GMC! We look forward to your next visit! Take care!
ROCKTON, IL
Mark C|2026 Buick Envista
Confirmed Service Customer
6/26/2026
Fast check in. Ride home was quick.
Julien Gonzalez
6/27/2026
Mark, we're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
Rockford, IL
Katherine D|2025 Buick Envision
Confirmed Service Customer
7/3/2026
I arrived on time and was greeted by a very personable young man. I went to the waiting room and was updated on my phone when my car was ready.
Julien Gonzalez
7/4/2026
Katherine, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Winnebago, IL
Laura D|2025 Chevrolet Equinox
Confirmed Service Customer
7/9/2026
Got me in very fast! Great customer service
Gretchen Sutton
7/10/2026
We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
ROCKTON, IL
Howard S|2026 Chevrolet Silverado 1500
Confirmed Service Customer
7/27/2026
The park assist didn’t work when I left. I had to stop and google how to reset it when I left. I don’t understand how an oil change would have affected it. I also had to go to a car wash afterwards. You guys washed it and it looked like it went through a car wash with well water. It was clean when I brought it in. It was all wet and when it dried all the water spots were white. I’d prefer they don’t wash it. I’m also disappointed the receipt didn’t tell what kind of oil was put in. It’s supposed to be full synthetic, but it doesn’t say how much oil or what kind.
Romeo Rodriguez
7/28/2026
Thank you for your feedback, Howard. We're sorry to hear your visit didn't meet your expectations. We understand how frustrating it was to have your park assist not functioning after your oil change, and we apologize for the inconvenience of having to troubleshoot it yourself. We're also sorry that the complimentary car wash left water spots on your vehicle and that your service receipt did not clearly specify the type and quantity of oil used. We understand why that information is important, and we appreciate you bringing it to our attention. Your comments will be shared with our service team as we work to improve both our communication and overall customer experience. If you'd like to discuss your concerns further, please reach out to me. I'd appreciate the opportunity to address your concerns and make things right. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockton, IL
Aretha H|2025 Buick Envista
Confirmed Service Customer
7/3/2026
No issues my oil change was complete in an hour. Staff always friendly and courteous.
Romeo Rodriguez
7/3/2026
Hi Aretha! Thank you for the great review! We're glad to hear your oil change was completed promptly and that our team provided the friendly and courteous service you’ve come to expect. We know your time is valuable, and we're happy we could get you back on the road quickly. We truly appreciate your continued support and look forward to serving you again in the future! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
South Beloit, IL
Ryan M|2024 GMC Sierra 1500
Confirmed Service Customer
7/3/2026
excellent high quality service
Gretchen Sutton
7/3/2026
Hi Ryan! Thank you for the 5-star review! We're thrilled to hear that you received excellent, high-quality service. Providing exceptional care and a great experience for our customers is always our top priority. We truly appreciate your support and look forward to serving you again in the future. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
David P|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/3/2026
Friendly employees,good service
Romeo Rodriguez
7/3/2026
Hi David! Thank you for the great review! We're glad to hear that you experienced friendly customer service and quality work from our team. Providing a welcoming atmosphere and excellent service is what we strive for every day. We appreciate your support and look forward to serving you again in the future! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Richard S|2014 GMC 1500 Yukon
Confirmed Service Customer
7/23/2026
Ask to have a third seat looked at and see if they could place it back into the backett. The request did not get placed on the work order. Was told it was looked at but another appt would be needed to see what was the issue. Upon checking the seat before leaving the garage it appeared that it had not been moved from the location where I placed it before going in for service. I'm not convinced that a tech even looked at it since it was not typed onto the work order
Gretchen Sutton
7/25/2026
We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (815) 332-3000 so we can make your experience a positive one.
Loves Park, IL
Billy W|2018 GMC 1500 Sierra
Confirmed Service Customer
7/29/2026
Gretchen took care of me got my truck in and as I requested checked the shocks and struts that were put in a couple months ago
Gretchen Sutton
7/30/2026
Hi Billy! Thank you for the 5-star review! We're glad to hear Gretchen took great care of you and made sure your truck was brought in promptly. It's great to know she also ensured the shocks and struts that were recently installed were checked as you requested. We appreciate your trust in our service team and look forward to helping you again in the future. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Frank F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/7/2026
Issues were fixed
Conlan Pottinger
7/8/2026
Frank, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
BYRON, IL
Richard O|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2026
I brought my truck in for the scheduled 9:00 AM appointment. Even though the service area was very busy, my advisor Julien Gonzalez was extremely friendly and polite. On top of that, I was only in the waiting area for 1 hour before he came back and informed me the job was complete. This was shortest time I've waited for an oil change. Thanks for the good experience.
Julien Gonzalez
7/10/2026
Richard, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BELVIDERE, IL
Tom R|2022 Chevrolet Corvette
Confirmed Service Customer
8/1/2026
The work was done properly and timely.
Julien Gonzalez
7/15/2026
Thank you for the great review, Tom! We're happy to hear that your service was completed properly and in a timely manner. Providing quality workmanship and efficient service is always our goal. We truly appreciate your business and look forward to serving you again in the future. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Mike P|2025 Chevrolet Colorado
Confirmed Service Customer
7/25/2026
Herman was my service advisor, he had exceptional customer service and gave me an honest assessment of what my truck needed.
Herman Robles
7/27/2026
Mike, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Belvidere, IL
Dave O|2026 Chevrolet Silverado 1500
Confirmed Service Customer
7/26/2026
I brought my truck in early in the day and spoke to CJ who was very helpful and personable. He told me they would take a look at it and get back with me. He called back that afternoon and said they diagnosed the problem and made the repairs all under warranty and my truck was returned to me that same day.
Conlan Pottinger
7/27/2026
Dave, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rockford, IL
Ryan M|2025 Chevrolet Equinox
Confirmed Service Customer
7/30/2026
I rarely leave negative reviews, but this experience was frustrating from start to finish. I dropped my vehicle off on Monday to have three issues addressed: a non-functioning A/C, a slow leak in the rear passenger tire, and a minor speaker concern. After dropping it off, I received no updates at all until I called on Thursday. At that point, I was told they were waiting on wheels verification, which I understood was outside their control. I was also told the vehicle should be ready by Friday. The only communication I received after that was a text around 5:00 PM Friday stating the vehicle was complete. There were no pickup instructions or mention that the service department would not be available Saturday. Since the dealership website showed it was open until 6:00 PM Saturday, I spent $35 on an Uber after work to pick up my vehicle, only to find the service department closed and my keys inaccessible. I then had to pay for another Uber home and wait until Monday morning. When I arrived first thing Monday, the staff couldn’t even locate my vehicle. After about 10 minutes, they found it but the rear passenger tire, the same tire I had specifically reported for a leak, was completely flat. I then had to wait another hour and a half while they repaired it, making me late for work and delaying my entire morning. The repairs themselves may have been completed, but the communication, organization, and customer service throughout this process were extremely disappointing. Going an entire week without proactive updates, providing no clear pickup instructions, and returning a vehicle with the known tire issue unresolved made for a very poor experience. Unfortunately, I cannot recommend this service department based on how this was handled
Gretchen Sutton
8/1/2026
Ryan, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (815) 332-3000 so we can make your experience a positive one.
Roscoe, IL
David M|2025 Chevrolet Trax
Confirmed Service Customer
7/28/2026
Everything done by pleasant people in good time. Great service by great people.
Herman Robles
7/28/2026
Hi David! Thank you for the wonderful 5-star review! We're so glad to hear everything was completed in a timely manner and that our team made your experience a pleasant one. Providing great service with friendly people is exactly what we strive for. We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
STILLMAN VALLEY, IL
Hanbae L|2018 Chevrolet Tahoe
Confirmed Service Customer
7/31/2026
Professional work. On time. As promised.
Adam Way
7/31/2026
Hi Hanbae! Thank you for the 5-star review! We're happy to hear your service was completed professionally, on time, and exactly as promised. Providing dependable, high-quality service is what we strive for every day. We truly appreciate your business and look forward to serving you again in the future. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Ruth C|2026 Chevrolet Trax
Confirmed Service Customer
8/5/2026
As a walk-in customer, we were greeted in a friendly and professional manner. They were able to get us right in for a 15k mile service. The emails and text messages showed us the video walk through and digital invoicing. Keep up the good work. Romeo Rodriguez was great.
Romeo Rodriguez
8/5/2026
Thank you for the wonderful 5-star review! We're so glad to hear you were greeted in a friendly and professional manner and that we were able to accommodate your walk-in visit for your 15,000-mile service. It's great to know you found our video inspection, email and text updates, and digital invoicing helpful. Thank you for your support, and we look forward to serving you again in the future! 🚗😊⭐🎉 Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
Rockford, IL
Heather L|2018 GMC Terrain
Confirmed Service Customer
8/5/2026
My daughter had an appointment for 10:30 for an oil change and tire rotation. She told them she had to be to work at noon. She finally left there at 12:05. An hour and a half for an oil change & tire rotation is ridiculous. We will find somewhere else to have this work done.
Nicole Perris
8/6/2026
We regret to hear that you had this experience with us. We hope you are willing to give us another chance. Please reach out to us at (815) 332-3000 so we can work towards a resolution.
CHERRY VALLEY, IL
Angela C|2018 Chevrolet Equinox
Confirmed Service Customer
8/13/2026
Very easy process, friendly staff, quick service.
Kyle Kelly
8/14/2026
Thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Byron, IL
Cory B|2023 GMC Acadia
Confirmed Service Customer
8/17/2026
Made my appointment online for oil and filter change only. They charged me for oil change and tire rotation that they did not perform because they said the tires were at 4/32. Also did not put on a new oil change sticker. And also told service writer when I got there that the oil was at the add mark. It is using oil and only has 33000 miles on it and I only go 5000 miles on an oil change. They did not document any of that.
Romeo Rodriguez
8/18/2026
Cory, we appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (815) 332-3000. We look forward to hearing from you.
ROCKFORD, IL
Lisa W|2026 GMC Canyon
Confirmed Service Customer
8/3/2026
Bachrodt service department got me right away and on my schedule. Shortly after I arrived they informed me they were "running behind" and asked if they could give me a ride home and then pick me up by my "drop-dead" time. I got a ride home by a very nice gentleman and then I got a ride back to the dealership "on time" by a very pleasant young lady. The work on my truck was completed nicely and my bill was actually a little less than originally quoted. Nice job Bachrodt!
Gretchen Sutton
8/4/2026
Lisa, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rockford, IL
Daniel R|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
8/7/2026
I recently wrote a review about how the brake job that was performed was very sub par, since that review Chris from Lou Bachrodt reached out to me and apologized for my experience and wanted a chance to correct the issue. I agreed to give them a chance to make things right. I was very pleased with how everything was handled. They corrected the problem, at no charge.
Conlan Pottinger
8/7/2026
Hi Daniel! Thank you for giving us the opportunity to make things right. We're truly grateful that Chris was able to connect with you and that our team could correct the issue to your satisfaction. We appreciate your willingness to give us a second chance, and we're pleased to hear everything was resolved at no charge. Your feedback means a great deal to us, and we look forward to providing you with the level of service you deserve on every future visit. Thank you for choosing Lou Bachrodt! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Bruce I|2025 GMC Sierra 1500
Confirmed Service Customer
8/7/2026
CJ was very professional and did an excellent job getting me in on schedule
Conlan Pottinger
8/7/2026
Hi Bruce! Thank you for the wonderful 5-star review! We're happy to hear CJ provided professional service and made sure you were taken care of on schedule. Delivering a smooth and efficient experience is always our goal. We'll be sure to share your kind words with CJ. Thank you for choosing our service department, and we look forward to assisting you again in the future! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Barry M|2026 GMC Terrain
Confirmed Service Customer
8/12/2026
Herman Robles was very helpful
Herman Robles
8/12/2026
Hi Barry! Thank you for the wonderful 5-star review! We're glad to hear Herman was helpful and provided you with a great experience. We'll be sure to pass along your kind words to him. We truly appreciate your business and look forward to serving you again! 🚗😊⭐🎉 Chris Miranda Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Matthew W|2025 Chevrolet Trax
Confirmed Service Customer
8/12/2026
No issues. Easy service
Romeo Rodriguez
8/13/2026
Matthew, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
ROCKFORD, IL
William R|2020 Chevrolet Traverse
Confirmed Service Customer
8/17/2026
While it seems that there are a lot of new faces in the service department, I was treated extremely well. Much appreciated.
Kyle Kelly
8/19/2026
William, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
ROCKFORD, IL
Layla M|2019 Chevrolet Malibu
Confirmed Service Customer
7/27/2026
I had vehicle problems as I drove into Rockford on a Thursday evening; I live 5.5 hours away. I called first thing Friday morning and they managed to get the work completed in time for me to leave town as planned. They were great.
Conlan Pottinger
7/27/2026
Hi Layla! Thank you for the wonderful review! We're so glad our service team was able to accommodate you on such short notice and get you back on the road as planned. We understand how stressful vehicle issues can be, especially when you're far from home, and we're happy we could help make the situation a little easier. We truly appreciate your kind words and thank you for trusting us with your vehicle. Safe travels, and if you're ever back in the Rockford area, we're here whenever you need us! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Loves Park, IL
Roy M|2024 chevrolet Silverado 3500HD
Confirmed Service Customer
8/5/2026
The waiting area only has phone chargers for IPhones, nothing for Android phones!
Julien Gonzalez
8/6/2026
Roy, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (815) 332-3000 when you have a chance. Thank you, and we look forward to hearing from you.
North Fort Myers, FL
Cassandra L|2025 Chevrolet Trax
Confirmed Service Customer
8/11/2026
Quick and polite customer service
Romeo Rodriguez
8/12/2026
Cassandra, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Rockford, IL
Kim M|2019 Buick Encore
Confirmed Service Customer
8/11/2026
Adam kept me informed throughout the process and answered all my questions. Most important to me, I feel like advice given was honest.
Adam Way
8/12/2026
Kim, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MACHESNEY PARK, IL
Brittany B|2024 Chevrolet Blazer
Confirmed Service Customer
8/19/2026
Made the appt the week before it was scheduled to take place for brake pads and an oil change. Dropped the car off and paid for an uber to work only to be called a couple hours after drop off and be told you don’t even have the brake pads in stock and won’t for a few days. No one mentioned that when I dropped off the car. Then proceeded with the oil change, but called to tell me about all the other things that were recommended like differential flush etc but I didn’t make an appointment for all that. I dropped off the car at 8:30 and then Ubered back at 2:30 and no one seemed to know if my car was done or not which is a crazy amount of time for just an oil change. Next time I will go to a quick change oil place. In the future maybe make sure you have the product in stock before accepting the service appointment.
Adam Way
8/19/2026
Brittany, thank you for taking the time to share your experience. After reviewing your visit, I see the brake pads were inspected and did not require replacement at that time. However, we did recommend some additional maintenance, but those services were declined. We certainly understand that you came in expecting brake work, and we could have done a better job communicating with you throughout your visit. We appreciate you bringing this to our attention and giving us the opportunity to improve. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Davis Junction, IL
Francine S|2025 Chevrolet Equinox
Confirmed Service Customer
8/12/2026
My oil change was done promptly, and the gentleman that took care of me was very courteous
Kyle Kelly
8/13/2026
Francine, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Winnebago, IL
Sydney W|2026 Chevrolet Trax
Confirmed Service Customer
8/19/2026
no complaints
Julien Gonzalez
8/20/2026
Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Beloit, WI
Bonita W|2020 Chevrolet Equinox
Confirmed Service Customer
7/1/2026
Excellent
Romeo Rodriguez
7/1/2026
Hi Bonita! Thank you for the 5-star review! We're thrilled to hear you had an excellent experience. We truly appreciate your support and look forward to serving you again in the future. Thank you for choosing our dealership! 🚗 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Bruce B|2021 Chevrolet Trailblazer
Confirmed Service Customer
7/10/2026
The service was quick and completed in a timely manner.
Romeo Rodriguez
7/11/2026
Bruce, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Rockford, IL
Miriah B|2023 Chevrolet Trailblazer
Confirmed Service Customer
7/29/2026
I had a wonderful experience, Alyssa was very professional, courteous, and answered all my questions. Fil was very informative and explained my opinions.
Romeo Rodriguez
7/29/2026
Hi Miriah! Thank you for the wonderful 5-star review! We're delighted to hear you had such a great experience with Alyssa. It's great to know she was professional, courteous, and took the time to answer all of your questions. We're also glad Fil was able to provide helpful information and clearly explain your options. We'll be sure to share your kind words with both Alyssa and Fil. Thank you for choosing our dealership, and congratulations on your new vehicle! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
Stillman B|2026 Buick Envision
Confirmed Service Customer
8/4/2026
Very good experience as always.
Herman Robles
8/5/2026
Thank you for the 5-star review! We're honored to have earned your continued trust. It's wonderful to hear you've consistently had a great experience with us. We truly appreciate your loyalty and look forward to providing you with the same excellent service for many years to come. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Charlie Hansmeyer, General Manager charlie.hansmeyer@bachrodt.com
STILLMAN VALLEY, IL
Trevor A|2019 Buick Enclave
Confirmed Service Customer
8/4/2026
Waiting more than an hour and a half bed beginning service. We had an appointment and the entire process of an oil change lasted nearly 3 hours. This is entirely unacceptable
Loves Park, IL
Phyllis F|2021 Buick Encore GX
Confirmed Service Customer
8/14/2026
I had grease spots on my driver side seat.
Kyle Kelly
8/15/2026
Phyllis, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (815) 332-3000 to discuss your concerns, as your satisfaction is of utmost importance to us.
MONROE CENTER, IL
Lotfullah M|2014 Chevrolet Camaro
Confirmed Service Customer
8/21/2026
I came in for a brake pad and rotor replacement and clearly showed the advisor the mechanical wear on the rotors. After waiting two hours, I was informed that an inspection had been performed, but I was not made aware that it would be an additional charge. If I’m already showing you the rotor wear and requesting a brake replacement, why was an additional inspection necessary?
Kyle Kelly
8/23/2026
Lotfullah, we appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (815) 332-3000 at your earliest convenience to discuss how we can turn this experience into a positive one.
ROCKFORD, IL
John L|2019 Chevrolet Equinox
Confirmed Service Customer
7/28/2026
No problem, came in ahead of my scheduled time but taken right away. Both problems addressed, and after the car wash. Thank you!😊
Conlan Pottinger
7/28/2026
Hi John! Thank you for the 5-star review! We're glad to hear you were able to come in early, were taken right away, and that both of your concerns were addressed efficiently. We're happy you enjoyed the complimentary car wash as well! We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing our dealership! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Marietta H|2018 Buick Encore
Confirmed Service Customer
7/28/2026
They fixed my cars issue with the engine light. This is the third time I had the same issue so luckily I didn’t have to pay this time. In December it was over $850 One bit of feedback though the communication as to the status of my car was not good this time at all
Julien Gonzalez
7/29/2026
Hi Marietta! Thank you for your feedback. We're glad we were able to resolve the engine light issue and that it was covered this time. We understand how frustrating it is to experience the same issue more than once, and we appreciate you giving us the opportunity to make it right. We also appreciate your comments regarding communication during your visit. We apologize for not keeping you better informed about the status of your vehicle, and we'll share your feedback with our team so we can improve our communication moving forward. Thank you for your honest review, and we look forward to providing you with an even better experience next time. Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Michael S|2007 Chevrolet Corvette
Confirmed Service Customer
8/7/2026
Herman was great. Friendly, answered all questions and issues.
Herman Robles
8/7/2026
Hi Michael! Thank you for the wonderful 5-star review! We're so glad to hear Herman provided friendly service and took the time to answer all of your questions and address your concerns. We'll be sure to share your kind words with Herman. Thank you for your business, and we look forward to serving you again in the future! 🚗😊⭐🎉 Sincerely, Chris Miranda, Service Director Chris.miranda@bachrodt.com
Rockford, IL
William C|2023 Buick Envision
Confirmed Service Customer
8/11/2026
I had an appointment for service and I got there 10 minutes early. I was met right away. The service writer advised me of a filter that needed to be changed. The car was finished when promised.
Romeo Rodriguez
8/12/2026
Hi William! Thank you for the great 5-star review! We're glad you were greeted promptly, kept informed about your vehicle's maintenance needs, and that everything was completed when promised. We truly appreciate your business and look forward to serving you again in the future! 🚗😊⭐🎉 Chris Miranda Service Director Chris.miranda@bachrodt.com
ROCKFORD, IL
Vito M|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
8/15/2026
Professional and timely service. Feel safer now, leaving a 2023 C8 Corvette in their hands. l'm very fussy where I leave the car. Thanks for keeping an eye on it. I will feel comfortable leaving it there in the future.
Conlan Pottinger
8/17/2026
We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!
ROCKFORD, IL
Richard K|2022 GMC Canyon
Confirmed Service Customer
8/15/2026
Oil change was on time with great and fast service. We were out in about 50 minutes.
Kyle Kelly
8/17/2026
Richard, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FREEPORT, IL
Tracy M|2025 Chevrolet Trax
Confirmed Service Customer
8/21/2026
Very professional and friendly. They were done with my car in a timely manner
Romeo Rodriguez
8/24/2026
Tracy, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Rockford, IL
Kenny S|2025 Chevrolet Equinox
Confirmed Service Customer
8/22/2026
I received helpful and courteous service from Herman and his team. They always make sure I leave satisfied with a clear picture of what they did to service my SUV.
Herman Robles
8/24/2026
Kenny, we're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please don't hesitate to reach out!
Rockford, IL
Lisa W|2026 GMC Canyon
Confirmed Service Customer
7/24/2026
Salesman Al was easy to like - warm personality and no high pressure sales tactics. Same for everyone else we met at the dealership. Al, Sam, and Michael all went out of their way to make everything happen on my wife's and my timetable. Also, the product kind of sells itself. Not the least cost product, but the best combination of quality and price. Went back for truck accessories and received the same type of treatment. We will recommend this dealership to friends and family.
Conlan Pottinger
7/26/2026
Lisa, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! Thanks again for the recommendation, and have an amazing day!
Rockford, IL
RAY W|2026 Buick Enclave
Confirmed Sales Customer
8/4/2026
The service by Joe Luy is GREAT! and the reason we worked with him the past 20 years! WELL DONE.! Ray & Nola Wood
Joe Luy
8/5/2026
Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Lou Bachrodt Chevrolet Buick GMC! Feel free to reach out to us if you need anything. Have a wonderful day.
ROCKFORD, IL
Ryan M|2024 GMC Sierra 1500
Confirmed Service Customer
8/4/2026
Excellent high quality service! Thank you!!!
Gretchen Sutton
8/5/2026
Ryan, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.
Cherry Valley, IL
Ronnie W|2018 Chevrolet Equinox
Confirmed Service Customer
8/11/2026
I did like the service my car still doing the same thing and have same problem and the sales person Herman was not very professional I will never come back to there place again!
Herman Robles
8/12/2026
Ronnie, we're sorry to hear you're still having concerns with your vehicle. After reviewing your visit, there is some additional context, including recommended repairs that were deferred at the time and may be contributing to the concerns you're experiencing. I’d be happy to review what was found, what was completed, and the remaining recommendations with you to help determine the best path forward. Please feel free to reach out to me directly. Chris Miranda Service Director Chris.miranda@bachrodt.com
Rockford, IL
Latricia A|2022 Buick Encore GX
Confirmed Service Customer
8/21/2026
I brought my car in to have a tire replaced. The ordered tire as was told was bad. Instead of putting on the bad tire I was informed of the defect and a new tire was ordered and applicable fees were waived. Thanks for keeping me safe on the road as I commute to work. Thank you!
Kyle Kelly
8/23/2026
Latricia, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Rockford, IL
Peter P|2026 GMC Sierra 1500
Confirmed Service Customer
8/21/2026
Wow! I cannot express enough how impressed I am with the Top-Notch Service I have received. From Gretchen at the service counter to Tom, who shuttled me to and from the dentist office while my truck was being serviced. What a great pair of assets to have to compliment your services. Thanks for tending to my needs...great job again too.
Gretchen Sutton
8/23/2026
Peter, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
BYRON, IL
Richard C|2024 Chevrolet Equinox
Confirmed Service Customer
8/22/2026
Our rep was ready for us, checked us in and told us he would call when done, was ready in usual time and everything went very smoothly as it normally does, we are very happy with our service here
Kyle Kelly
8/24/2026
Richard, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCKFORD, IL
Jodi H|2022 Chevrolet Blazer
Confirmed Service Customer
8/23/2026
It was good. I hope that when doing multi point inspections they are checking everything it says. I was told not this last time but previously in Feb that I needed an alignment when I asked about a noise under my car. I asked this time again if during inspection they could see and found out all this time it was a lower control arm.
Romeo Rodriguez
8/24/2026
Jodi, we appreciate your honest feedback, as we are always looking for ways to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (815) 332-3000. We look forward to hearing from you.
MACHESNEY PARK, IL